Data Analyst Associate

Job description

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As an Associate Data Analyst, you will play a vital role in enhancing the effectiveness of the Customer Success team, and in Mews’s long-term success as a business. By leveraging your analytical prowess, you will play a significant role in our ongoing mission to revolutionize the hospitality industry with innovative solutions. This role places you at the heart of our strategy to make hospitality more rewarding for everyone, where your insights and analysis will directly influence our path forward.

As part of the Customer Operations team, you will report to the Director of Customer Operations. You will also become a part of the wider Business Analytics team at Mews which includes all data and analytics teammates that support Mews’s Go-to-Market operations. You will collaborate with your team and other teams and individuals across the organization to understand the business’s needs, prioritize your work according to the highest impact, and drive major outcomes and deliverables.

✅ Your mission, should you choose to accept it:

  • Extract, analyse, and interpret large and complex data sets. Support the Customer Success team by providing insights that inform strategies and track performance.
  • Work alongside teams within the Customer Success organization, including Deployment & Adoption, Client Engagement, and Support, assisting with internal reporting, dashboard creation, and automations.
  • Conduct ad-hoc data analysis and reporting utilizing technologies such as SQL, Python, and Excel, presenting findings to stakeholders to facilitate informed decision-making.
  • Identify opportunities and drive the automation of processes and procedures to enhance team and overall business performance.
  • Collaborate effectively with the Customer Operations Team to prioritize and manage incoming work requests, ensuring timely delivery of high-impact projects.

🤝️ You’ll be a great fit if you bring a few of the below with you:

  • Demonstrated track record as a Data Analyst within a SaaS company.
  • Proven ability to derive actionable insights that drive meaningful business outcomes.
  • Proficiency and experience using SQL for data manipulation and analysis in a professional environment for over 2 years.
  • Experience with dashboard and report-building tools such as Power BI, Tableau, or Looker.
  • Demonstrated experience or proficiency in Python programming language.
  • Strong storytelling skills, and capability of presenting complex analytical findings to non-technical stakeholders effectively.
  • Fluency in English and strong communication, organizational, and project management skills, with the ability to thrive in a fast-paced environment.

🎉 What’s in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

  • Participation in the Company shares program
  • Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
  • (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
  • Flexible Benefits via the ThanksBen platform
  • Unlimited paid holiday (no, this is not a typo)
  • Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
  • Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
  • Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
  • Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

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