Westpac Group

Senior Data Analyst

Job description

Job Description

47798: Senior Data Analyst

Full-Time Permanent

Location: Sydney

Hybrid working

How will I help?

Your new role as a Senior Remediation Data Analyst, sits in the Consumer Bank, Product Quality Business Unit. Your role is key to the Consumer Bank’s Remediation programs to identify impacted customers by an incident, and the amount of remediation to be given to the impacted customers. You will do this through a series of data analysis on products and customers and workshops with the business and project team. The Product Remediation Practice team covers issues that impact any of the brands across the group and any of the three product portfolios (Consumer Finance, Everyday Banking, and Home Ownership).

You will be working closely with key stakeholders from the Product teams as well Group Data and the respective remediation project teams. In this role you will be expected to have and grow a deep understanding of consumer bank products and processes. You will be data driven and provide insights and accurate data analysis results for the correction of the issues.

Key Responsibilities:

  • Extracting, manipulating & analysing data for customer communications using Teradata SQL, together with running in-house campaign management tools.
  • Develop a detailed understanding of the Westpac databases, data structures and core analytical procedures.
  • Develop a high level of skill in the core software packages required to perform analysis.
  • Share relevant knowledge with others to encourage any mutual benefit across the team.
  • Suggest/Make improvements through greater standardisation, speed, simplicity or automation of Analysis/Data or Campaign processes.
  • Demonstrate an understanding of client business objectives, recommending new or improved solutions based on client needs.
  • Completing and securing stakeholder sign-off for campaign data briefs.
  • Performing 'QA' for team analysts.
  • Maintaining documentation & contributing to the existing knowledge and process library documentation.
  • Providing analytical support to other team members.
  • Maintain a broad understanding of the products and services that Westpac provides.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

  • Tertiary qualifications (Maths/Statistics/Quantitative/Business/IT) or equivalent business experience.
  • Strong technical knowledge of Teradata SQL, SAS, Excel and experience in Microsoft Office applications.
  • Experienced within Tableau and other Data Visualisation tools.
  • Sound communication, influencing and negotiation skills.
  • Sound stakeholder management experience.
  • Proven ability in prioritising, problem solving and decision making.
  • Ability to turn quantitative and qualitative analysis into business insights, opportunities, and solutions.
  • Previous experience with P&L, balance sheet analysis and interpretation an advantage.

What’s it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How Do I Apply?

Start here. Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au

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