Data Engineer - L1

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: L1 Engineer - Managed Services

Experience Level: 1 to 2 Years

Work location: Trivandrum

Role & Responsibilities

• Must have 1 to 2 years experience in infrastructure and Data Engineer as a service cloud computing for platforms such as GCP, Azure, AWS.
• Provide first level support to GCP customers, addressing enquiries, troubleshooting issues and ensuring customer satisfaction.
• Collaborate with other support teams to resolve complex technical problems
• Monitor data pipelines and infrastructure to identify and address any performance or reliability issues.
• Respond to alerts , incidents and disruptions in a timely manner.
• Create and maintain documentation related to common issues, solutions and best practices.
• He/She will be open to work in a 24x7 model to ensure all the services are being delivered within SLAs.
• Requires excellent communications skills, both verbal and written.
• Monitor and analyze system logs and RCA
• Participate in Cloud Updates and Maintenance.
• Initiate Incident Response for cloud outages.
• Analyze trends to proactively prevent incidents
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.
• Scale infrastructure capacity on production;
• Front line support for Cloud Monitoring – Infrastructure and Application;
• Strong Linux/Unix/Windows administration;
• Ability to learn new technologies quickly with some support and guidance
• Participation in an on-call rotation and operate effectively in a global 24×7 environment
  
  

Skills Required

You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.

• Strong verbal and written communication skills are a must
• Familiarity with Google cloud platform services, especially those related to data engineering (Bigquery, Cloud storage, Dataflow, Airflow, Cloudrun, Dataprep etc).
• Customer service obsession with strong interpersonal skills is a must.
• Ability to work cross-functionally for the greater good of the company
• A passion for the service delivery excellence
• Good Understanding of Programming languages (Python) for automation and scripting tasks.
• Knowledge of data formats (eg. JSON, Avro, Parquet) and data processing concepts
• Know advanced SQL and be able to write the optimized query.
• Ability to troubleshoot and prioritize issues based on their impact on customers.
• Analytical and problem-solving skills to diagnose and resolve technical issues.
• Strong customer service orientation with Excellent communication and Interpersonal skills.
• Ability to empathize with customers and communicate technical information clearly and understandably.
• Creative thinking and ability to innovate, problem-solving skills, escalation handling and customer success.
• GCP Certifications such as Associate Cloud Engineer and Professional Data Engineer, can be a plus.
  
  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!