Data Engineer

Data Engineer (Planning & Forecasting)

Newcastle NE12 8BU

Salary: £40,000 -£50,000 PA DOE

Working Hours: 40 hours per week, Mon-Fri, 9am – 6pm

Holidays: 21 days’ annual leave plus bank holidays, increasing to 23 days after 1 years' service

We are looking for a Data Engineer reporting to the Business Intelligence Manager for Operations. This person will be responsible for creating and maintaining the workload forecasting model for Customer Services and the Alarm Reception Centre that will allow us to predict the number of signals, calls, emails and chats that we should handle in the short, medium and long run. This will be critical information that we will then use to calculate the correct sizing of those areas..

Responsibilities

• Developing and run scripts aimed at predicting workload for Operational areas in our Database Manager (DBeaver) based on historical data
• Supervise tables from the Datawarehouse acting as a bridge with IT to ensure availability of required data for the model
• Develop a model that allows to translate the predictions of workload into required manpower so we can plan our staffing needs accordingly
• Act as an intermediary with the Workforce Management function to share and explain the outcome of the model so the can work on the correct allocation of agents and manage agendas
• The candidate is expected to be the owner of the model and responsible for establishing a methodology that ensures accuracy in the calculation of workload and manpower as well as efficiency in the interactions with other areas.
• The model will be done in DBeaver using SQL language

General Competencies and Traits

Analytical, dynamic, innovative, quick learner, autonomous person, with a Customer Centric vision and the ability to work in transversal teams and push projects.

Essential and Desirable Requirements for Success in this role include:

• Data Science, Engineering, Statistics or similar Masters or Bachelor’s degree
• Previous experience in an equivalent position or consulting
• High knowledge of Database Managers and predictive modelling
• High knowledge of data pre-processing techniques and data optimization
• Knowledge of languages and tools such as (Python, R, SQL, Amazon Sage Maker, S3, Redshift)
• Knowledge of Power BI, Excel and data reporting suites such as SAP Business Objects
• Experience working with a high volume of information and with different data sources.
• Ability to give meaning to the resulting information.
• Ability to synthesize and perform Story Telling to transmit the results of the analysis and algorithms performed.
• Ability to work in transversal teams with transversal teams
• Ability to work with predefined deadlines
• Fluent in English and knowledge of Spanish

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

Benefits Package

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

• Increasing Annual Leave Entitlement • Birthdays Off • Discounted Gym & Health Club Membership • Complementary Nespresso Hot Drinks • Contributory Pension • Company Socials • Bupa Private Healthcare • Medicash Cash Plan • Perkbox (freebies, discounts and more) • Enhanced Maternity & Paternity Schemes • Long Service Awards • Employee Referral Cash Reward • Employee Alarm Discount • Cycle to Work Scheme • Preferential rates at Kids 1st nursery.

About Us

We are Verisure, and we’re a leading provider of monitored smart alarms & cameras to homes and small businesses — we provide peace of mind to more than 3.8 million customers around the world.

For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology. Verisure customers are amongst the most satisfied and loyal in the industry, thanks to our employees’ best-in-class service.

We are the fastest-growing security company in Europe and Latin America, holding the #1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. The UK is one of our fastest-growing markets — it’s a great time to join our UK team!

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.