Data Analyst

Job description

Key Qualifications:

  • Experience diagnosing technical issues and data anomalies
  • Experience with SQL and CLI. Familiarity with monitoring and observability tools such as Grafana and Splunk
  • Knowledge of process management, metrics and KPIs
  • Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
  • Self-motivated, constantly looking for areas of improvement
  • Customer focus is a mix of Data Analyst + EPM role.

Roles and Responsibilities:

  • You'll work cross-functionally to resolve data engineering incidents. Utilizing both technical and interpersonal skills will be essential to success in this role.
  • Triaging, reporting, monitoring and troubleshooting the engineering incidents
  • Monitor data quality and collaborate closely to work towards improving data quality
  • Conducting technical analysis of incidents, performing root cause investigation and review with technical teams
  • Working with engineering teams to develop, implement and improve incident management
  • Serving as the primary point of contact for all technical groups and customers to address incidents and requests
  • Communicating with stakeholders in planning for systems resources and tracking time-sensitive incidents
  • Analyzing workflows, filing detailed bug reports and providing QA test plans

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