Machine Learning Engineer, AI Innovations Lab

Job description

HubSpot Overview

HubSpot is an all-in-one marketing, sales, and service software platform that helps businesses grow and succeed. With a user-friendly interface and powerful tools, HubSpot enables businesses to attract, engage, and delight customers, ultimately driving growth and increasing revenue. From marketing automation to CRM, HubSpot offers a comprehensive solution that empowers businesses to succeed in the digital age.

Job Summary

The Innovation Lab team is a product incubator within HubSpot. It is a multi-stack team consisting of BE, FE, Machine Learning Engineers, UX Designers, and Product Managers building like startups do. The Innovation Lab team sits within the newly formed AI Innovation Group and is tasked with employing state-of-the-art AI and ML technologies to rapidly develop and test prototypes. We build new products and inspire teams to enhance our customers' marketing, customer engagement, sales acquisition, and operations efforts. See an overview of the larger AI effort at HubSpot.


  • Design and develop machine learning models for a range of ML tasks using techniques such as deep learning and natural language processing
  • Implement and deploy machine learning algorithms in a scalable and efficient manner, working closely with software engineer
  • Collaborate with product managers to define and refine requirements and use cases for new ML technologies.
  • Analyze and preprocess a wide variety of data sources to extract relevant features and insights
  • Conduct experiments and evaluations of machine learning models, using statistical methods and visualization tools to assess performance and identify areas for improvement
  • Keep up to date with the latest research and trends in conversation intelligence, and contribute to the development of new algorithms and techniques
  • Participate in code reviews, testing, and documentation activities, ensuring high quality and maintainability of the codebase
  • Experience or interest in mentoring other team members and proactively sharing knowledge


  • A degree in Computer Science, Engineering, or related fields, with a focus on machine learning, natural language processing, or speech analysis
  • 3+ years of experience in developing and deploying machine learning models and algorithms, preferably in speech or text analysis domains
  • Proficiency in Python programming and machine learning libraries such as TensorFlow, PyTorch, or Keras
  • Familiarity with natural language processing and text analysis tools such as NLTK, huggingface and the use of other open-source text embedding modules
  • Experience working with LLMs and/or search relevancy
  • Familiarity with a variety of feature engineering techniques for both multi-modal analysis would be great
  • Experience mentoring other team members and helping to define best practices for the group
  • Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, interdisciplinary team environment.

If you are passionate about leveraging machine learning to transform the way businesses interact with their customers in a collaborative work environment, come join us in HubSpot AI Group!

Cash compensation range: 157600-236400 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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