Coordinated Entry Data Analyst and Administrator

Position: Coordinated Entry Data Analyst and Administrator

Location: Sonoma County, including in-person work

Reports to: Coordinated Entry Director

Status: Full Time, Exempt

Compensation: $68.5K

ROLE SUMMARY:

HomeFirst was recently selected to serve as Coordinated Entry Operator in Sonoma County. In partnership with the service provider community and the local Continuum of Care (CoC), HomeFirst will play a critical role in ending homelessness in Sonoma County.

Along with the Coordinated Entry Director and Coordinated Entry Manager, the Coordinated Entry Data Analyst and Administrator support the day-to-day processes of the Sonoma County Coordinated Entry System (CES). They are responsible for the data functions required of the CES Operator, including management of the By-Name-List in the Homeless Management Information System (HMIS), and generating referrals to housing providers in alignment with correct eligibility. They are accountable for data quality within the CES program in HMIS, accurate eligibility review and data reporting, and making timely referrals within the system.

QUALIFICATIONS:

Knowledge and Experience

• People with lived experience encouraged to apply
• Experience with data visualization or presentation
• Experience with software databases required, HMIS or Electronic Health Record is highly desirable
• Experience using SPSS or similar social service analytical software preferred
• Preferred, not required: Bachelor’s degree in statistics, economics, computer science, or related field OR social work, sociology, psychology, or related human services field
• Experience working in homeless services or related human services fields preferred
• Fluent in Microsoft Office suite, with particular emphasis on Excel
• Valid CA driver’s license and insurance and reliable transportation

QUALITIES:

• The Coordinated Entry System Administrator is detail-oriented, with the ability to review large numbers of records for accuracy and completeness.
• The Coordinated Entry System Administrator is analytical and a critical thinker, with the ability to draw connections between contracts, goal metrics, and user-entered data.
• The Coordinated Entry System Administrator is highly organized in task management, record keeping, and communication.
• The Coordinated Entry System Administrator is collaborative and enjoys a team-oriented They are proactive about communicating system needs to the appropriate team member.
• The Coordinated Entry System Administrator coordinates referrals with a sense of urgency.
• The Coordinated Entry System Administrator approaches data quality accountability through education and partnership.
• The Coordinated Entry System Administrator is consistently dedicated to a system that prioritizes the most vulnerable of the homeless population.
• HomeFirst is a diverse company in a diverse field, and the Coordinated Entry System Administrator desires to work with people from a variety of social and economic backgrounds.

DUTIES/RESPONSIBILITIES:

Referrals, Data Reporting and Data Quality

• Maintains the CES By-Name-List; performs data entry, cleaning, and validation.
• Completes CES housing referrals through HMIS and by communicating directly with providers; in conjunction with Coordinated Entry Manager, facilitates warm handoffs between assessors and housing providers.
• Identifies barriers to referral process and notifies Coordinated Entry Manager and Director for support.
• Proactively maintains a knowledge base of housing provider eligibility criteria.
• Completes referrals in accordance with housing provider eligibility requirements.
• Supports the Director in the preparation, analysis, and presentation of data requests and reports that summarize results for a wide range of audiences, including agency and CoC leadership, service providers, clients, advocates, and/or community representatives.
• Reviews access partners’ data entry for accuracy, and alongside Coordinated Entry Manager, provides notification and education when data quality improvements are required.
• Identifies issues with non-access partners HMIS system accountability and notify Coordinated Entry Manager for follow-up.
• Develop and maintain internal tracking tools to monitor operations.
• Provides consultation with the Technical Assistance and Training Coordinator to develop data-related training.
• Engages in the consistent application of industry best practices in the CES process.
• Maintain compliance with HUD, contract, agency, and licensing requirements.
• Achieves identified system and position deliverables.
• Adheres to task completion deadlines.
• Provides effective system communications, ensuring clear and consistent messaging.

General

• Attends all job-related meetings, including staff meetings and agency-wide meetings.
• Represents the agency in public speaking events as requested.
• Participates in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
• Assists with other duties assigned.

Benefits of joining the HomeFirst team

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an option to add dependents at a shared cost
• 401k match up to 4%
• 11 observed Holidays
• Generous PTO accrual begins with 120 hours annually and increases with tenure
• 4 hours of Community Engagement are provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet Insurance options are available

About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are a premier provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations.

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans’ Services
• Rapid Rehousing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive housing
• Street-based outreach
• Coordinated Entry System operation

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.