Data Scientist - Chatbots/AI Training

Job description

On behalf of our client in the Banking Sector, PROCOM is looking for a Data Scientist - Chatbots/AI Training.
Data Scientist - Chatbots/AI Training - Job Description

  • Review customers’ conversations to validate chatbot’s performance and relevant trends
  • Suggest and apply changes to conversational flows
  • Triage and fix issues discovered through front and back-end testing
  • Manage content in the content management system
  • Ensure technical feasibility of suggested content changes and conversational flow designs
  • Keep content documentation up to date
  • Support data scientists with training-related tasks
  • Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries
  • Establishes standardized methods of recording, tracking and reporting on activity
  • Ability to experiment with Generative AI

Data Scientist - Chatbots/AI Training - Mandatory Skills

  • 5-7+ years of working experience as a Data Scientist
  • 1-2+ years of experience with Chatbots/AI training, and familiarity with Generative AI
  • 1-2+ years of hands-on experience with Google Cloud Platform
  • Familiarity with other Cloud platforms such as AWS, Azure, etc.
  • Previous coding experience with Python and SQL
  • Good understanding of Machine Learning and Natural Language Processing (NLP)
  • Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
  • Attention to detail, critical thinking and pro-active aptitude to identify improvement opportunities
  • Ability to work as part of a team, as well as work independently or with minimal direction
  • Good time management and organizational skills to effectively manage high scale project
  • Post-secondary degree in any STEM discipline or related field

Data Scientist - Chatbots/AI Training- Preferred Skills

  • Previous contact center experience in financial institutions extremely preferred
  • Dialogflow CX experience

Data Scientist - Chatbots/AI Training - Assignment Start Date ASAP – 6 months to start
Data Scientist - Chatbots/AI Training - Assignment Location Toronto, ON – Work Hybrid

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