Data Scientist - Chatbots/AI Training

On behalf of our client in the Banking Sector, PROCOM is looking for a Data Scientist - Chatbots/AI Training.
Data Scientist - Chatbots/AI Training - Job Description

• Review customers’ conversations to validate chatbot’s performance and relevant trends
• Suggest and apply changes to conversational flows
• Triage and fix issues discovered through front and back-end testing
• Manage content in the content management system
• Ensure technical feasibility of suggested content changes and conversational flow designs
• Keep content documentation up to date
• Support data scientists with training-related tasks
• Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries
• Establishes standardized methods of recording, tracking and reporting on activity
• Ability to experiment with Generative AI
  
  
  

Data Scientist - Chatbots/AI Training - Mandatory Skills

• 5-7+ years of working experience as a Data Scientist
• 1-2+ years of experience with Chatbots/AI training, and familiarity with Generative AI
• 1-2+ years of hands-on experience with Google Cloud Platform
• Familiarity with other Cloud platforms such as AWS, Azure, etc.
• Previous coding experience with Python and SQL
• Good understanding of Machine Learning and Natural Language Processing (NLP)
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Attention to detail, critical thinking and pro-active aptitude to identify improvement opportunities
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high scale project
• Post-secondary degree in any STEM discipline or related field
  
  
  

Data Scientist - Chatbots/AI Training- Preferred Skills

• Previous contact center experience in financial institutions extremely preferred
• Dialogflow CX experience
  
  
  

Data Scientist - Chatbots/AI Training - Assignment Start Date ASAP – 6 months to start
Data Scientist - Chatbots/AI Training - Assignment Location Toronto, ON – Work Hybrid