Digital Data Analyst (80-100%, all genders)

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in ZRH.

Starting date: upon agreement

You may apply in English or German.

Tasks

As a Digital Analyst, I am a key player in delivering impact in digitizing the travel experience of Lufthansa Group clients. I am providing clear and crips insights for our Teams and steer them towards optimal solutions based on real data to develop the next era of digitally enhanced travelling.

• I act as a point of contact for Customer Data Platform (CDP) related questions and help identifying and resolving solution gaps
• I build and optimize targeted audiences in our CDP
• I develop and maintain data collection architecture, reports, metrics and analyses for different teams and collaborate with them to identify improvements
• I collect and analyze different kinds of data and seek patterns and trends to drive and optimize the future customer experience
• I make my analysis results accessible by providing dashboards and reports based on business needs
• I am troubleshooting upcoming errors and problems regarding data pipelines, databases and reports
• I can discuss my findings constructively with different stakeholders
• I work in an international environment with a diverse team
  
  

Benefits

• Remote working (e.g. from home)
• Paid maternity and paternity leave
• Attractive company pension scheme
• Flexible workhours and part-time working models
• Subsidized parking or public transport
• Flight benefits
• Company health management
• Diversity programmes
  
  

Requirements

Next to your educational and professional experience this position demands abilities to work in interdisciplinary teams with diverse stakeholders in a multinational context. Collaboration and communication is key and the position will require a considerable amount of duty travel within Europe.

• At least 2 years of experience as a Digital Analyst (focus on the marketing tech stack)
• Experience in employing a customer data platform (Adobe CDP, Tealium Audience Stream, Twilio Segment, mParticle)
• Knowledge of front-end web and mobile technologies (JavaScript, HTML, CSS, SDKs)
• Experience in digital data collection, Firesbase and tag management systems
• Experience with AB testing, personalization, data activation is a plus
• Experience in working in cross-functional teams in an agile environment
• Knowledge of databases (SQL, NoSQL), reporting tools (Tableau), cloud platforms (Microsoft Azure), analytical tools (Google Analytics) is a plus
• Knowledge of script languages is a plus
• Ambition to master and not being intimidated by unstructured data and large datasets
• Very good command of English language
  
  

Company

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact

Vivien McKinson

People-DH@lufthansa-group.com