About Lowell

As one of Europe's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that’s with our customers or our people.

We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do.

We believe our greatest assets are our people and we’re keen to develop teams who want to make a difference.

Summary

Job Description

We’re Lowell. You may not have heard of us, so let us introduce ourselves.

You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.

We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We care about our customers, and we care about our colleagues too. At Lowell, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and our community. We’re proud to be an equal opportunity workplace, as we know the more inclusive we are, the better our work will be.

We’re on the lookout for those who really want to make a difference. People who want to help our customers turn their finances around. People like you?

So that’s us, now let’s talk about your role:

As Trace Data Analyst you’ll provide both data analysis and data manipulation around all aspects of the tracing and crb operation for the company. You’ll Undertake data analysis around trace rep codes and data quality providing feedback and reporting around such to Trace management and other stakeholders.

The role is responsible for maintaining and managing all data imports and exports for the trace department developing relevant MI around data quality. Additionally, system and manual file interrogation in relation to data volume and data quality providing the relevant reporting requirements to stakeholders is a key function of this position.

Some of your key responsibilities will also include:

• Using tools such as SAS, and SQL produce statistical analysis and reporting on trace asset and data quality performance

• Produce analysis across all trace channels and strategies in order to drive efficiencies and effectiveness

• Creating and distributing consistent and accurate internal reports for the management team including writing Macros in Excel

• Maintaining of data quality and integrity by auditing of trace rep codes

• Perform specific MI analysis of portfolio level performance

• Production and presentation of MI reports for internal stakeholders in relation to trace and crb volumes

What we need from you?

• Strong analytical capabilities is a must. Using SAS or SQL or any other analytics packages e.g. python, R.

• Experience of translating business processes and data insights into simple views and language

• Experience of trace processes and trace strategy is required

• Good knowledge of Microsoft Excel

• Experience working with large data sets

• The ability to analyse and retain information effectively

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell we have a range of benefits that include:

• A discretionary annual bonus for a job well done.

• Life assurance, Private Medical Assurance & Group income protection.

• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.

• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.

• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.

At Lowell this doesn’t end there, #WeSeeYou when you’re performing your best, or living our values. So we want to ensure that once you get here, you’ll still be going places.

Take the next step and apply