Data Analyst

ClickSend is a global cloud-based SAAS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

Due to exciting growth within our Marketing team, we are pleased to have created a new position for a Data Analyst to join our team.

In this role you will assist with the data management and analysis of our key platforms, which include Google Analytics and Tag Manager. You will draw on data provided from Salesforce, Intercom, Autopilot, Segment and Heap Analytics. You will be able to analyse qualitative data from our platforms and report on trends, strategies, and competition aiming at increasing competitiveness.

Key responsibilities:

• Build dashboards to analyse and report on sales funnel metrics
• Measure performance of online campaigns
• Report on marketing KPI’s, such as leads, conversion rates, website traffic and social media engagement
• Track email campaign metrics
• Recommend website and campaign optimisations
• Research and implement marketing tools
• Collaborate with sales and marketing teams to identify opportunities for new client acquisition
• Scope and Brief changes to our customer platforms
• Assist with conversion tracking, implementing tags in GTM and advanced Google Analytics filters

To be successful you will have the following skills and attributes:

• Demonstrated experience in a similar role. 3-5 years is preferred
• Demonstrated understanding of all aspects of Digital Marketing (SEM, SEO Analytics)
• Experience in a SaaS business would be preferred but not essential
• Demonstrated experience working with Salesforce and marketing automation tools
• Expertise with excel and SQL
• Degree in Marketing or similar field
• High organisational skills and the ability to prioritise and achieve deadlines
• Demonstrated experience with Tableau, Periscope, or similar BI analytical tools

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a certified “Great Place to Work” ,growing tech company, then Apply Now.