Infrastructure Data Analyst - Remote - US ($78200....

Job description

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Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We're looking for an amazing Analyst, Infrastructure Data to fill this role, which is based in our Seattle office. You'll be responsible for capturing data from multiple sources - CMDB, live monitoring tools, portals, existing spreadsheets, etc., and developing and managing new data models for business intelligence use. The role also manages reports and dashboards through distribution of workspaces and BI Applications, and monitoring usage/data refreshes/security access.

This role requires strong business analytics and the ability to collaborate directly with various teams to improve processes and enhance reporting capabilities in an ever-changing business environment. Strong technical skills combined with business acumen is mandatory to translate business requirements into sound BI solutions. The ideal candidate is a problem solver who offers solutions. The individual will need to manage multiple priorities and keep stakeholders informed on progress.

Here's a summary of what Holland America Line is looking for in our Analyst, Infrastructure Data role. Is this you?


  • Analyze Network Operations performance data and provide reports for optimization. Build reports that allow content and distribution to encompass total organization and drilldowns to specific entities as needed
  • Manage CMDB data models and distributions for review and changes
  • Maintain functionality and relevance of reports and problem solve as issues arise
  • Design, publish and maintain data models with many interrelated tables connected
  • Ensure report output is aligned with company data governance processes
  • Stay up to date around relevant reporting tools and help implement relevant tools where required
  • Help translate business requirements into Power BI reporting requirements. Creating KPIs and reporting packages for teams to provide insight into groups that make strategic decisions.
  • Work with users and team members at all levels to elevate existing reports and reporting capabilities and report distribution
  • Analyze SLA KPI data and provide reports for all providers, including out-sourced Operation providers, circuits and VSAT providers, cloud services providers.
  • Analyze SLA KPI data for Network Operations and provide report to business and local cruise brands' IT and business.
  • Analyze application performance data for admin, guest and crew, identify gaps in application performance in comparison to baseline
  • Provide historical trend reports for satellite performance and bandwidth trends
  • Ensure department goals, standards and guiding principles are defined and communicated regularly
  • Develop dashboards and portals for business to consume performance data and generate ad-hoc reports
  • Understand and share IT and company vision and provide strategic direction to team managers
  • Oversee and ensure proper communication protocols are established and upheld
  • Maintain strong partnerships with IT sponsors and stakeholders to ensure BI data solutions and services are delivered in-line with expectations and priorities
  • Maintain relevant industry knowledge and act as advisor to the business of best practices, strategies, and technologies
  • Perform all other administrative and organizational duties as required (time keeping, training, travel, collaboration, and correspondence, etc.)


  • Degree in Computer Science or other technical degree or equivalent experience
  • Minimum 4 years in a corporate technology environment
  • Minimum 2 years performing BI related data analysis and reporting
  • 1+ years designing and developing reports and dashboards
  • Strong Excel skills
  • Understand business requirements and convert data into meaningful insights
  • Experience analyzing high volumes of data for multiple purposes
  • Strong analytical skills, with experience developing financial modeling and analysis.
  • Ability to multi-task, which requires strong organizational skills, attention to detail and quality
  • Possess excellent verbal and written communication skills and have a process improvement-oriented mindset
  • Excellent technical communication and collaboration skills across multiple teams
  • Ability to work very collaboratively in a team environment
  • Be able to manage yo

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