Market Data Analyst

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting to Manager, Sales Tools and Insights, as a Market Data Analyst at Finning (Canada), you will play a key role in helping different business stakeholders in analyzing data, mining information, and curating different data sources into easy-to-understand reports & dashboards. Analyze multiple sources of data and provide actionable insights. You will work closely with employees across the organization to maintain and update customer equipment lists & provide Customer Relationship Management (CRM) system support for requesting updates and provide data integrity and progress reports.

Responsibilities include measuring and analyzing lost sales and other competitive market data, researching competitive offerings that attract customer and how to combat them, generating business reports to arm Finning’s Sales Enablement team with the right information to grow market share, and working with key stakeholders to ensure internal needs are being met.

Job Description:

Reporting & Analytics

• Prepare and support the creation and maintenance of dashboards and reporting and investigate metrics and measures that deliver insights to the organization and relative to specific business units.
• Present detailed analysis and summaries to help support the business in uncovering opportunities.
• The Market Data Analyst will be responsible for building visual reports and storyboards that give insights to the Sales team to develop new strategies to win business.
• Work with key market and corporate data to ensure our systems are up to date with the right information.
• Timely updates of information into key systems to support business insights and market intelligence.
• Understanding why we lost sales across different regions and presenting recommendations for how we can improve.
• Support Sales Enablement team with business insights and market intelligence reports
• Supporting ad-hoc data input requests
• Supporting ad-hoc reports and presentation requests
  
  

Market Data Administration

• Accountable for processing all customer owned equipment updates in our ERP system (M3) to ensure that the Sales, Service & Parts teams can leverage sales opportunities.
• Direct support of the customer success function through data maintenance and tracking.
• Accountable for accurate and timely documentation on Equipment updates and processing time, and subsequent reporting.
• Process incoming equipment requests in Customer Relationship Management (CRM) system (currently SalesLink) generated by sales, service and parts teams through validation of serial numbers.
• Review and maintain customer account information to ensure information is complete and correct.
• Reconcile customer equipment lists from the sales team to the CRM to ensure equipment population in CRM is up to date.
• Collect, enter and quality check data in SalesLink used to track customer and market opportunities.
• Provide user support as required on data inputs.
  
  

Qualifications:

• Bachelor’s degree in a related field
• 2-5 years’ experience producing and presenting reports.
• Experience with analytics and the development of reports, metrics and dashboards using tools such as Excel and PowerBI
• 1-2 years experience building reports using Microsoft PowerBI
• Superior Customer service skills- willing to help a variety of mainly internal customers with the ability to deliver support in professional and prompt manner.
• Strong interpersonal skills – a team player who demonstrates the ability to work with employees and business leaders at all levels throughout the organization.
• Quality and timeliness - demonstrates a high level of organization, accuracy, and thoroughness, monitors own work to ensure quality, and able to prioritize key tasks versus required timelines.
• Self-motivated and the ability to work with minimal supervision.
• Tech-savvy with the ability to learn new computer applications quickly.
• Strong computer skills and proficient in MS Office Suite – specifically Excel, Word, and PowerPoint
• Working knowledge of ERP and data base systems
  
  

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.