Data Analyst

Company:
Location: Adelaide Region SA

*** Mention DataYoshi when applying ***

  • Develop analytical solutions, reporting and data visulaisation
  • Act as a subject manager expert to deliver insights and solutions
  • Opportunity to extend and develop your capability and skills

The Data Analyst will be responsible for the service delivery of contact centre work within Datacom Connect BPO (AUS).

The core objectives include:
  • Design, develop analytics solutions, reporting & data visualisation
  • Debug, monitor, and troubleshoot reporting, analytics solutions, reporting & data visualisation
  • Research and utilise best practice to optimise and improve analytics solutions, reporting & data visualisation
  • Design, develop and maintain and improve multidimensional database queries
  • Act as a subject manager expert to deliver insights and solutions
Role Responsibilities:
  • Define and clarify requirements, propose and develop appropriate solutions, and provide feedback to the reporting team and internal customers
  • Delivering insightful data visualisations to stakeholders and clients through the extensive use of data visualisation techniques, analytics dashboard design and analytics delivery best practices to add business value
  • Serves as the subject matter expert for data analytics, business intelligence & data visualisation related tools
  • Lead the back-end integration of data and systems, and contribute to the design, development and implementation of data models leveraging leading edge data mining and machine learning tools and methodologies to drive improved business decisions.
  • Prepare, deliver and update reports to support contractual obligations and the performance of our business to both internal and external customers in a timely manner
  • Conduct regular maintenance and improvements to analytics solutions, reporting & data visualisation
  • Working closely with key Stakeholders to clearly define and understand reporting and data requirements as well as presenting findings, insights and recommendations as the subject matter expert
  • Adapt quickly and effectively to changes in departmental or strategic priorities by responding to requests for additional ad-hoc reporting
  • Create and maintain required documentation
Skills:
  • Strong computer skills
  • Advanced User of Microsoft office Suite
  • Demonstrates strong verbal and numerical skills (complex calculations, data analysis and reconciliation, numerical and verbal logical reasoning)
  • Extensive knowledge of databases, data integration, data analysis, aggregation and modelling using SQL
  • Machine learning
  • Advanced programming skills in Python/R/SQL
  • Ability to develop strong relationships with key contacts
  • Change Management
  • Strong problem solving skills
  • Time management & ability to work under pressure
  • Strong communication skills
Experience:
  • Minimum of 2 years experience in a data scientist role OR 4 years experience in an analytics related role
  • Experience of working in a commercial analytics/data science environment.
  • Predictive modelling
  • ETL
  • Australian Citizenship Essential
For further information please contact Chantelle Romeo - chantelle.romeo@datacom.com.au

*** Mention DataYoshi when applying ***

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