Gurgaon, Haryana, India
December 27, 2021
Apply NowJob description
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.
We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Job Description:
Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?
If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.
As a Senior Data Scientist at Netomi, you will drive NLP and machine learning projects and be responsible for developing methodology and solutions to support technical, analytical and operational requirements.
Job Responsibilities
- Apply knowledge in one or more of the following areas to achieve goals and deliver results
- NLP and Machine learning
- Computer programming (programming languages, computer science, scientific computing)
- Computer analytics architecture (e.g. distributed computing and modern databases)
- Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts.
- Work as a direct contributor and key technical advisors to define the roadmap of project
Requirements
- Bachelors/Masters or higher degree in Computer Science or related technical field
- 3-5 years of work experience related to classifications, clustering , Knowledge representation , Information Extraction and Reasoning.
- Self-motivated and driven to satisfy intellectual curiosity through the pursuit of learning and development of new skills.
- Experience working with a wide variety of statistical models such as linear/logistic regression, clustering, support vector machines (SVM) neural networks, Random Forest, CRF, Bayesian models, supervised/unsupervised learning, etc. The ideal candidate will have a wide coverage of the different methods/models, and an in depth knowledge of some.
- Knowledge of Natural Language Processing (NLP) techniques (POS Tagging, NER, Semantic Role Labelling etc.) and good working experience with at least one of the frameworks (e.g. Stanford NLP, Apache Open NLP, Mallet,Ling pipe, NLTK).
- Deep knowledge and experience in both key areas Information Extraction (from structured and unstructured data and represent that knowledge) Knowledge Information Retrieval.
- It would be good to have if candidate has knowledge of Deep Learning(ANN,CNN,RBM) and has NLP Deep Learning experience related to Word2Vec, Thought Vectors.
This position is with competitive compensation, benefits.
Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!
We are committed to building an inclusive and diverse team.
Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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