Senior Data Scientist

Senior Data Scientist - Long Service Corporation

Grade: Clerk Grade 9/10
Duration: Ongoing
Salary range: $120,859- $133,183 + Superannuation
Location: Gosford
Applications Close: Monday 16th September 2024 [at 9:59am]

About Us

DCS Fair Trading Policy & Delivery works across a broad portfolio of functions and projects to deliver regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers' needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within DCS Fair Trading, Policy & Delivery, the Long Service Corporation (LSC) manages building and construction industry and contract cleaning industry portable long service schemes. We are based in Gosford and currently have a team of around 120 dedicated staff focused on improving our customers' experience.

About the role

This role is an exciting opportunity to work in our Digital Experience team. You will be responsible for managing a program of work that investigates, extracts, and integrates, complex and diverse data sets to transform into meaningful insights. You will communicate these insights to non-technical stakeholders. As a Data Scientist, you will use programming languages, machine learning workflows and coding tools to embed insights into business applications, dashboards, and reports. You will work with internal and external stakeholders at all levels, bringing your extensive performance and insights experience and your ability to engage, influence and negotiate successful outcomes.

Your responsibilities will include

• Lead data analysis and modelling to provide evidence based actionable insights to support informed decision making
• Develop a data management plan to meet current and future needs of the business
• Map business metrics and performance measures across LSC
• Influencing and negotiating with stakeholders
• Develop and run ad-hoc research programs and trends analysis
• Provide recommendations to optimise scheme functionality, improve customer experience, identify usability issues and support prioritisation of the digital roadmap including backlog items, defect fixes and enhancements.

About you

• Degree qualification in a relevant field, accompanied by proven expertise in a related role
• Experience using statistical software for data analysis
• Experience in API gateway, integrations with business intelligence tools including Power BI, Tableau, Salesforce, GA4
• Proven experience in distilling multi-source data, into actionable insights and distributing findings in written report/presentation
• Well-developed research and analytical skills, with an ability to use tools and integrated UI applications to visually present findings.
• Excellent verbal and written communication skills.
• Experience working with stakeholders to design data and reporting frameworks, processes and procedures
• Experience in the preparation of high level reports and other documents and the ability to translate technical and complex information concisely for diverse audiences

What we need from you:

To start your journey towards becoming our Data Scientist, please click on the link below and attach a cover letter (max 2 pages) and your resume (max 5 pages) which clearly details your skills and experience as relevant to this role.

In your cover letter please share your motivation for applying for this position and your relevant skills.

For enquiries regarding this position or regarding the recruitment process Amber Ellis at Amber.Ellis@customerservice.nsw.gov.au

Salary Grade 9/10, with the base salary for this role starting at 120,859 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 16th September 2024 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Amber.Ellis@customerservice.nsw.gov.au or 02 9494 8351.

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