Lead Data Analyst

At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary
Position is responsible for individually contributing to and leading teams in the design and management of complex analytical projects. The position is responsible for developing and managing databases and dashboards, conducting analysis of operational and clinical data, and developing reports and statistical information to be used by management, administrative and/or medical and professional staff. This position is a field expert and serves as a mentor to other team members supporting projects.

Job Description

Minimum Qualifications

Education: Bachelor's degree in health care administration, nursing, business, or a related field; Master's degree preferred.

Licenses/Certifications:

• Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. Applicable certification or accreditation strongly preferred.
• Lean and/or Six Sigma certification desirable.

Experience / Knowledge / Skills:

• Minimum seven (7) years of experience in data analytics preferably in healthcare or process improvement.
• Minimum five (5) years of professional experience collaborating with customers on the design, creation, and execution of analytics deliverables.
• Minimum five (5) years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers.
• Computer software experience including Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required). Tableau experience preferred. Minitab experience desirable.
• Demonstrated record of coaching, training, and directing other analysts.
• Ability to interact professionally with a diverse group, including executives, managers, clinicians, and subject matter experts.
• Strong communication skills and organizational skills with attention to detail.
• Basic knowledge and application of Lean, Six Sigma, or Robust Process Improvement methods desirable.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of we advance health through innovation, accountability, empowerment, collaboration, compassion, and results while ensuring One Memorial Hermann.

Principal Accountabilities

• Leads the MH TMC Perioperative Services departmental data management program used for strategic planning and day to day robust process improvement and management decisions.
  • Provides and analyzes the data necessary to support new initiatives and evaluate existing initiatives.
  • Manages mining, analysis, and interpretation of departmental data to demonstrate clinical, operational, and financial outcomes.
  • Manages, tracks, and evaluates performance measures, identifies data trends, and makes recommendations for improvement initiatives.
  • Leads development of report templates for Board, enterprise, hospital, and department-level reporting - automating the data capture when possible.
  • Maintains data reliability through interrater reliability and other quality control activities.
• Leads team projects providing guidance to team members.
• Identifies areas for improvement based on operations of service to improve capacity, efficiency, and overall effectiveness.
• Assist in the development of and implementation of process improvement strategies.
• Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.