Data Scientist, AppleCare

Job description


Posted: May 4, 2022
Weekly Hours: 40
Role Number:200373121
Apple is a place where extraordinary people gather to do their best work. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big! We are seeking an experienced data scientist to join the dynamic team of AppleCare Business Insights, Operations & Systems (ACBIOS) in Singapore. ACBIOS is an organization that provides feedback loop to drive best post-sale experience and continuous product and process improvement. An expert in advanced analytics, you are passionate about turning data into impactful insights, and driving creative data science solutions. You are skilled at creating analytical models and interactive visualisations. You are a motivated self-starter, comfortable navigating through ambiguity to evaluate complex data, analyse data from multiple angles, build analytical workflows, to deliver findings that directly impact the business. If this describes you, then you should consider joining us!

Key Qualifications

  • 3+ Years experience in a similar field.
  • Experienced in data science, machine learning, visualisation, and data storytelling; passionate about drawing insights and hidden patterns from data
  • Meticulous attention to detail, data integrity, and data wrangling
  • Knowledge of database technologies such as Teradata, Snowflake or MySQL with strong SQL execution and optimisation skills.
  • Highly proficient in Tableau or similar BI tools
  • Skilled in Python or R for data science.
  • Ability to articulate complex data science concepts in business terms, know how to tell a story to highlight key insights, and present analysis effectively to key partners
  • High intellectual curiosity to learn and understand business needs
  • Excellent social skills to collaborate with cross-functional partners to share knowledge, communicate findings, and integrate feedback
  • Experience driving reporting improvements and technology implementations in support of business analytics
  • Proven ability to operate comfortably and effectively in a fast paced, highly-matrixed, rapidly changing environment
  • In-depth knowledge of both supervised and unsupervised machine learning and statistical techniques such as regression, classifiers, clustering, and deep learning


- The ideal candidate will have outstanding communication skills, proven data science and advanced analytics capabilities, strong business acumen, and an innate drive to deliver results. - They will be a self-starter, comfortable with ambiguity, and enjoy working in a fast-paced dynamic environment. Innovative and strategic approach to reporting and business analytics. - Partner closely with IS&T/GBI teams to enrich and consume data to address business questions - Develop custom models, algorithms, and interactive visualisations to deliver AppleCare Service and Support insights, Service Supply Chain Operations insights - Wrangle and analyse data to identify patterns, trends, and feature engineering - Evaluate business needs through in-depth conversations with business users to understand the domain and apply data science for insights

Education & Experience

- BS or equivalent in Computer Science, Mathematical or Statistical degree - MSc in Advanced Analytics a distinct benefit.

Additional Requirements

  • To learn more about opportunities at Apple, visit
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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