Senior Data Analyst

Company:
Location: Bedford Park SA

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This role offers remote working arrangements and can be based anywhere in Australia.

This role offers remote working arrangements and can be based anywhere in Australia.

How will I Help?
As the Senior Data Analyst you will be joining the Performance Optimisation team where you will be a key member of the Group Customer Assist Team within Group Operations, Property & Commercial Services (GPOCS). This team are specialists who support over 1000 staff both on and off-shore and it is critical for the direct management of the Bedford Park Operational Excellence and the governance of our workforce management systems.

As a change agent leading and powering the Service Revolution across the business you are empowered to run your business as a business.

The role is responsible for the provision of analysis and insights to the Customer Assist (Collections) business. This involves:

  • Management of requirements and delivering to them for the Customer Assist business
  • Liaise with the Business, Analytic teams, Workforce and Credit Risk for inputs, and transposing those into visual dashboards and insights
  • Building predictive and prescriptive views via scenario models, and translating that into actionable insights
  • The role involves facilitating and optimising effective conversations between our external customers and our internal staff members through inbound and outbound contact channels. It is expected you will be motivated, driven and passionate about delivering a superior service experience, meeting customer needs and balancing commercial outcomes.

Another critical focus will be to foster and develop relationships with our business partners to achieve Customer Assist specific objectives, demonstrating a One Team approach.

What’s in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
You will be certified in Tableau and ideally Alteryx but you will also have experience with MS SQLQ Server, Teradata and be proficient in Microsoft office suite applications. You will have a bachelor or post graduate qualification in Computer Science, Mathematics or Statistics with experience in Business intelligence projects and working on complex sets of requirements and prioritising them with stakeholders. You will have the ability to engage with both internal and external business stakeholders with the ability to work in an agile environment. Your analytical skills will be sound with a focus of statistical and data driven decision making and excellent problem-solving skills.

You will have the ability to adapt to constant change and deliver outstanding customer service but you will also take ownership, motivate and exceed expectations. You will be able to meet deadlines and work under a tight timeframe and you will manage information flows to and from the business.

What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.


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