Data Analyst I, CRM

Data Analyst I, CRM – Bangalore

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

An Operational DATA Analyst will be a key individual in handling both pro-active and re-active cases for our existing customer base. All our software applications are driven off data and the accuracy of that data is critical to our company being successful. This role is crucial in understanding the inner workings of the various DATA aspects of the platform including the troubleshooting & resolutions of those issues.

What You’ll Do

• Ability to work well under pressure for critical issues that require prompt response and resolution of the indicated issues.
• Troubleshoot and resolve data-related issues in Microsoft SQL Server reported by customers and internal employees after dealership implementation.
• Coordinate with vendors to set up and troubleshoot software integrations.
• Create, modify and troubleshoot SQL Legacy DTS packages, SSIS packages and store procedures.
• Convert, manipulate and scrub large volumes of data in various formats in SQL Server 2000/2005/2008/2012, and Microsoft Excel
• Maintain a high-level of customer satisfaction with exceptional customer service, technical and consultative skills
• Professional & Timely communication through its various forms such as e-mail, IM, phone, and other areas is essential.
• Collaborate with internal departments to resolve customer issues.
• Work on multiple issues at the same time, while providing excellent customer service to each individual customer.
• Perpetual learning of the DealerSocket product and the various appropriate integrations
• Work in conjunction as a leadership team to continue to progress your development & career through increased performance and quarterly based reviews.
  
  

What You’ll Bring

• A keen analytical mind and advanced problem-solving skills coupled with a commitment to extraordinary customer experience.
• Excellent verbal and written communication skills.
• Knowledge on ticketing tool. (Salesforce ticketing tool is a plus)
• Excellent customer service skills and a positive attitude.
• A passion for technology.
• Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLAs and deadlines.
• Display strong teamwork and interpersonal skills.
  
  

Basic Qualifications

Education:

• Bachelor Degree in computer science, computer information systems or IT Management.
• Excellent communication skills & detail oriented
• Basic troubleshooting skills & root cause analysis understanding
  
  

Technical:

• MS SQL Server: 1-3 years
• HTML / Web Development: 1-2 years
• Networking TCP / IP Knowledge: 1 – 2 years
  
  

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.