Job description
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
We are looking for a Data Analyst to join our growing team of data engineers, scientists, developers and analysts. You will play a pivotal role in analyzing and detecting trends, reducing regulatory risk and providing insights to partners in Regulatory Compliance and Client Care. You will be responsible for collaborating with product leads, data analysts and data scientists to design, launch and iterate on user-centric data insights use cases.
What will you do?
- Design solutions which deliver data based insights to relevant stakeholders, simplify user experience and address user pain points
- Develop analytics strategies and frameworks to monitor trends and risk markers using statistics, metrics and models
- Regularly conduct analytics to identify patterns, trends and hidden causation and correlation relationships with complaints data
- Collaborate with data engineers to source and understand complaints data
- Work with regulatory and level 2 complaint handling teams to test and improve solutions as well as support investigation of complaints patterns
- Deliver reporting and analytics on complaints and other regulatory metrics to track the success of the complaints monitoring framework.
What do you need to succeed?
Must have:
- 2+ years’ experience in data analytics, SQL, data visualization (Tableau or similar), and Python
- First-hand experience working with popular Python libraries such as Pandas, NumPy, and notebook environments
- Qualitative and quantitative experience, and solid experience with understanding users and informing those stories with data
- Strong understanding of data and statistics
- Experience with databases and data structures
- Professional oral and written communication skills, with the ability to collaborate between technical and non-technical stakeholders
Nice to have:
- Undergraduate degree in mathematics, statistics, computer science, engineering or related field
- Knowledge or experience with detecting external or internal fraud
- Knowledge of Hadoop ecosystem (Spark, HDFS, Hive)
- Experience working on an Agile team
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- An opportunity to further develop people management skills
- Ability to make a difference and lasting impact
- Career progression if you have what it takes to be the best
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
