July 17, 2023
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United States, United States
July 17, 2023
Apply NowJob description
Department: IT
- Design, develop, test, implement and maintain reports and dashboards using CRM Analytics, Salesforce Reports, SQL, and other Business Intelligence tools.
- Collaborate with technical staff, end users, and vendors to identify and specify requirements for technical solutions.
- Set objectives and work independently on small to moderate sized projects or assignments.
- Provide training and ongoing support, including monitoring, troubleshooting and resolution of issues.
- Responsible for improvements of processes, systems, or products to enhance performance of area.
- Provide training to staff on the use of reporting and reporting tools.
- Create and maintain documentation for data, reporting solutions, and tools.
- Assist in and review the work of peers as needed.
- Proficiency in advancement user requirements and solutions.
- Knowledge and understanding of relational databases and related knowledge management techniques, including data mining and management report generation.
- Analytical skills to design queries/programs and analyze data to present accurate and useful reports.
- Problem solving, resolution and customer service skills.
- Excellent interpersonal, organizational and verbal/written communication skills.
- Ability to maintain confidentiality with sensitive data.
- Capacity to quickly learn new analytical Business Intelligence Tools.
- Bachelor's degree required.
- Computer Science, Computer Technology, Management Information Systems, or related field preferred.
- Minimum of 5 years of experience in data analysis and reporting.
- Experience working with large relational databases (preference Oracle).
- Experience with Salesforce CRM Preferred.
- Development operations experience in an academic environment and experience with data visualization tools is preferred.
