ABN AMRO Bank N.V.

Data Analyst / CX Insights - Shape the new Bank As...

Job description

We vragen
  • 2 - 5 jaar
  • Een klantgerichte visie
  • Analytische skills

We bieden
  • € 4.526 - € 6.463 pm
  • Een uitgebreid arbeidsvoorwaardenpakket
  • Regie op eigen ontwikkeling

Waarom ABN AMRO?
  • Bouwen aan de bank van de toekomst
  • Een diverse en inclusieve cultuur
  • Veel interne doorgroeimogelijkheden

Data Analyst / CX Insights - Shape the new Bank Assisted Lending Journey -

At a glance

ABN AMRO is modernizing the Lending Journey for non-retail clients. Within Financing Solutions the Credit & Collateral Lifecycle Grid is essential for the delivery of the new Lending Journey with Collateral Management as one of the essential shared capabilities. We are looking for a wide range of people like you who really like to leverage their skills and expertise to create and build a future proof design with us.

Do you believe in the bank’s ambitions to improve the Credit Landscape and are you eager to play an active role in changing this environment by using your knowledge and experience? Then we are looking for you! Please contact us, so that we can explore the options.

Your job

ABN AMRO is revamping the credit value chain across all non-retail business units, i.e. Corporate Banking, Business Banking and Wealth Management. This entails a focus on modernizing the Lending Journey, whereby we meet all regulatory requirements.

We are looking for an entrepreneurial person who will work with us to make the Bank Assisted Lending Journey data-driven. We need to help with us in establishing the key metrics to measure progress to plan, success, and adoption of the end-2-end Lending Journey, Bank Assisted Lending. By this we can measure our defined success, values within our milestones, actionable goals to create long-term business value.

You will be part of the Value Enablement Team within the Bank Assisted Lending Program. Within the program we create our centre of excellent to:
  • Measure our business value metrics to facilitate value-based decisioning and collect achieved value
  • Create dashboards on various levels e.g. Executive Dashboard, Success Metrics Dashboard, Adoption Dashboard
  • Support with Data Analysis the Data Migrations of the Client Portfolio’s from one platform (RAPID, KEM) to the new platfom (nCinO)

You aggregate and combine your data from various sources – internal and external. Is the correct data not available? Then you and the data engineer think about how you came to this and you collect it yourself. You focuses on bringing together different data sources about customer interactions and translating them into insights for our stakeholders through dashboards and analytics. Based on this, we advise our stakeholders, we realize a good experience for the customer and we increase service and sales conversion.

Working environment

Financing Solutions is a Product Business Unit. Lending Transformation is part of Financing Solutions and consists of the Credit & Collateral Lifecycle Grid, Shared Capability Grid, Data Management and Product Management department. We are responsible for all non-retail lending products, data, processes and systems within ABN AMRO Bank.

You will be part of one the Value Enablement Team within the Bank Assisted Lending Program which is part of the Credit & Collateral Lifecycle grid. In this team you will work closely together with colleagues of the other streams (e.g. Integrations, Business Implementation, Regulatory) and subject matter experts from departments (e.g. Lending, Risk, FR&R) Every Tuesday we have a Bank Assisted Lending office day and every month we wrap up the day with drinks to socialize. Any other working day you can decide to work from home or in the office.

Your profile

You are customer-oriented, analytical and perfectionist, with a sense of reality. As a data scientist, you have experience with analyzing and reporting customer interactions such as customer satisfaction measurements (NPS, CES), online interactions, CRM, contact center interactions (chat, telephony, video calling) and process insights.

As a data scientist within the bank you have the drive and you see the opportunities to constantly innovate and improve both the solutions for the customer and yourself. But: you never lose sight of the risks. Working together as a team player is second nature to you. You enjoy working hard in a hectic environment, but you can also put the work into perspective from time to time.

That’s who you are. If you think your profile fits this list we are looking forward to meet you:
  • Bachelor’s or Master’s degree;
  • Minimal 3 years’ experience as Data Scientist, BI expert;
  • Strong experience in Excel, SQL, PowerBI with certificate, analysing and dashboard development;
  • Skilled in analysing and structuring complex problems, identifying solution options and presenting your advice to stakeholders in a convincing and structured manner;
  • Experience with unlocking data for BI purposes: data processing, modelling, warehouses, quality, modeling and analysis.
  • Experience / affinity with Lending;
  • Self-starter, curiosity for innovation
  • Positive attitude but critical look
  • Dutch or English speaking. Understanding verbally and written Dutch is preferred

We are offering

We want you to help us to further shape lending and truly enable entrepreneurs to make an impact in society. We like to learn from your experiences and personal perspective on our challenges. We offer you the opportunity to work in a dynamic environment where there is room for growth within and outside your expertise, depending on your ambitions and drive.

We offer:
  • The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
  • The opportunity to pro-actively work on your vitality and fitness
  • Competitive salary, solid pension plan and support to help your personal development
  • A personal development budget of EUR 1.000 per year
  • An annual public transportation pass
  • Depending on your experience, we have opportunities for hay 9-10-11.

Interested?

Does this sound like something you’d be interested in? Or would you be interested to discuss our roadmap to get a real impression of our challenges and business transformations? We would very much like to come in contact with you. To find out more, contact Yvonne de Warrimont - Duits, Lead Product Owner BAL, yvonne.de.warrimont-duits@nl.abnamro.com.

Note: this position is only suitable for a candidate that is in the possession of a Dutch working permit and is living in the Netherlands

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

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