Data Analyst, Product
Data Analyst, Product
Company: Cogeco Connexion Inc
Location: Burlington, ON
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Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.
Time Type:
RegularJob Description :
POSITION SUMMARY :
In accordance with established policies, procedures and service principles, the successful candidate will be responsible to analyze, interpret and provide insights on the performance of our product line. The incumbent will be required to compile data from multiple sources (Voice of the Customer, Voice of the Operations and Product usage patterns to identify opportunities for improvement. In addition the analyst will support the product streams with analysis on process improvement and new product introduction initiatives.
KEY RESPONSIBILITIES
- Own the product performance data: Develop a deep understanding of how our customer base utilizes our existing services and provide insights to identify future enhancements for our product line ups.
- Develop and maintain data modeling to understand the combination of: Voice of the Customer, Voice of the Product and Voice of the Operations as it pertains to our product mix.
- Develop meaningful insights from various data sets and communicate those insights with recommendations to Senior Leadership
- Identify areas for continuous improvement and concern/challenges with our product mix through the entire customer life cycle.
- Provide analytical support to the product verticals for new product introduction and continuous improvement projects.streams
- Studies data for inconsistencies or potential errors and collaborates in resolutions
- Collaborate with Network Operations Technology and Delivery, Finance & Business Performance, Digital Channels and Marketing to share insights, drive improvements and increase ROI.
- Collaborate with our Base Management teams to understand and quantify Product impacts to churn and customer satisfaction.
- Creates hypotheses to situations posed by senior leadership, and performs analysis to support them. Presents findings for review
- Perform required analysis to come to meaningful answers to posed inquiries, and direct business decisions
- Manages operational data stores, and ingest from various sources
- Maintain performance metrics, definitions, and relations
- Participate as a member of project teams, contribute to the development of the project plan.
- Ensure that project success metrics are established.
- Performs other duties and projects as assigned.
ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING
University Degree in relevant discipline or an equivalent combination of education and experience is required.
WORK EXPERIENCE
Minimum 5 years’ experience in combination of analytics, and data science
Minimum 2 years working in a cloud environment, preferably GCP
Advanced knowledge of SQL Language (preferably BigQuery and Microsoft SQL Server)
Minimum 2 years in product performance analytics
2+ years experience in a related industry with the majority in a large tele/cable communications company an asset.
SPECIFIC COMPETENCIES
Experience with cloud fundamentals
Proficiency with BI tools (eg. Tableau, DataStudio, or Looker)
Must be detail oriented with demonstrated analytical, trending, troubleshooting and problem solving skills.
Ability to recognize and identify data inconsistencies
Strong communication skills, verbal and written. Bilingualism English/French is an asset.
Ability to recommend decisions based on evidence, and support recommendations to senior leadership
Works independently with minimal oversight and technical support from manager
Self motivated with the ability to take initiative in identifying and resolving problems independently while still recognizing the impact of change on others in terms of “change control” processes.
Monitors own work for quality.
Winning customer service attitude and quality consciousness.
Deep and broad understanding of Broadband, Cable, Telecom or Internet industries and technologies required
Ability to learn and adapt to new technologies and change to new methods of working as systems evolve
Familiarity with Agile Project Management an asset
Location :
Burlington, ONCompany :
Cogeco Connexion IncBeing inclusive is simply welcoming you to be yourself!
Being inclusive also means fostering a climate of trust and respect, and encouraging diversity and equity for every candidate wanting to be part of the Cogeco team.
Being inclusive allows us to reduce barriers in the workplace and to take actions to enable accessibility for all!
Being inclusive is more than a word, it's our commitment to you!
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]
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