Senior Data Analyst

Get set for your next great career move!

• A strong focus on customer and commercial outcomes
• Sydney CBD Location
• Be a part of Westpac’s supportive and inclusive team culture

How will I help?
The Senior Remediation Data Analyst plays a key role on the Consumer Bank’s Remediation programs to identify impacted customers by an incident and the amount of remediation to be given to the impacted customers through a series of data analysis on products and customers and workshops with the business and project team.

The Product Remediation Practice team covers issues that impact any of the brands across the group and any of the three product portfolios [Consumer Finance (Credit Cards and Personal Loans), Everyday Banking (Consumer Deposits) and Home Ownership (Mortgages)]

The role will require working closely with key stakeholders from the Product teams as well as Group Data and the respective remediation project teams. The remediation data analysts are expected to have/gain thorough understanding of consumer bank products and processes as well as the data in GDW/EDW to provide data driven insights and accurate data analysis results for the correction of the issues.

The role responsibilities include but are not limited to:

• Supporting and coaching other members of the team in completing their remediation tasks
• Understanding of the incident/business problem and design data analysis required to identify impacted products, accounts and customers and their cohorts/scenarios
• Participating in various workshops to determine remediation approaches for identified cohorts and develop SAS/SQL programs to identify the cohorts.
• Designing and the calculation logic required to enable completion of the detailed data assessment as part of the customer financial impact assessment.
• Revising and Validating analysis based on feedback and new learning obtained through testing data assessment outcomes.
• Capturing the program/code used through each remediation such that it can be operationalised and rerun.
• Working with the project team to ensure that the project meets major milestones where the provision of data is required.

What’s in it for you?
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You'll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts.

What do I need?

• Extensive knowledge of data extraction and analysis from large customer bases using SAS applications, SQL and advanced Excel.
• Experience with Tableau or other similar Data Visualisation tools is desirable.
• Ability to turn quantitative and qualitative analysis into business insights, opportunities and solutions.
• Sound communication, influencing and negotiation skills.
• Sound stakeholder management experience.
• Effective communication of work using PowerPoint and Word.
• Previous experience with P&L and balance sheet analysis and interpretation.
• Knowledge of accounting principles.
• Knowledge of finance principles.
• Preferred
• Financial industry experience.
• Previous experience with remediation programs is desirable.

What is it like to work there?
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.
The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
For more information visit careers.westpacgroup.com.au