Job description
Description
Join our team
The C360 Insights Team is part of the Campaign Management & Data Science group that supports one to one Marketing Campaigns for TELUS’ Mobility Customers. Our team is responsible for providing advanced analytics solutions to inform marketing campaigns that help deliver best in class customer experiences and business results for the organization. We develop machine learning and AI solutions leveraging the latest technology and Big Data assets that TELUS maintains.
We are a team of highly skilled and experienced data analytics professionals with diverse industry experience who collaborate to create value for our customers, organization and team.
Always wanted to work in a high performance team that strives to continuously grow and be part of a culture that embraces creativity, collaboration, diversity and a whole lot of fun? If so, we’d love to talk with you!
Here’s the impact you’ll make and what we’ll accomplish together
As a Data Scientist, reporting to the Manager C360 Insights Team, you will play a pivotal role in enabling TELUS’ Marketing teams to achieve their business goals including revenue, EBITDA, churn, customer experience by developing advanced analytics solutions that support marketing strategy and campaigns.
As TELUS evolves its AI capabilities including Next Best Action engines, Customer Journey analytics solutions and transition to Cloud platforms you will be a key contributor and user of these capabilities.
You will work with a talented team of Data Scientists as well as analytics and marketing professionals to build advanced analytics solutions and derive business value from them.
Here's how
- Contribute to the development of teams’ deliverables like Next Best Action engines, Propensity Models, Natural Language Processing models, Near Real time Triggers, Customer Journey Analytics, Data Dashboards that inform marketing strategy and campaigns leveraging PySPARK, Python, SQL, etc
- Own the end-to-end analysis including pre-analysis, trigger detection, predictive modeling and post campaign analysis
- Present customer insights to cross-functional business partners including Marketing, Channel, Products & Services, Customer Experience and Digital
- Support the transition of TELUS’ data assets and analytics machine learning solutions to Google Cloud Platform ensuring data security and privacy compliance
- Maintain solid and updated knowledge in the domain of AI/ machine learning to continuously evolve TELUS’s AI assets while collaborating with and adding value to your fellow data science community
- Work collaboratively with business partners teams to understand, compartmentalize complex and ambiguous business issues into crisp and manageable pieces
Qualifications
Must haves
- Technical Expertise
- Extensive Hands-on and industry experience in Python, SPARK, SQL and other data query language on UNIX / PC and comfortable working with very large data sets and databases
- Extensive Hands-on experience with a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks
- Knowledge of advanced statistical and data mining techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with business applications
- Experience with Data Visualization tools like Domo/Tableau
- Strong Quantitative, analytical and problem solving skills
- 8+ years of progressive and relevant work experience
- Business Orientation
- Good business acumen, relationship management and influencing without authority skills
- Ability to provide actionable recommendations based on data analysis
- Strong Ability to prioritize tasks from multiple stakeholders and meet deadlines with quality deliverables
- Strong written, oral, communications, presentation skills and knowledge of Microsoft office/Google suite
- Education
- Masters/PhD degree in Computer Science Engineering/ Programming/ Statistics/Analytics
Great-to-haves
- Telecom industry experience
- Working experience with Google Cloud Platform
Above all else we are seeking an enthusiastic ‘let’s do it’ attitude, motivation and a willingness to learn and collaborate. Please consider transferable skills, which will make you successful in this role and apply!