Remote, United States
July 12, 2022
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Founded in 2013 and based in Lafayette, Louisiana, Waitr operates an online ordering technology platform, providing delivery, carryout and dine-in options. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants and grocery stores to diners in underserved U.S. markets. Additionally, Waitr facilitates access to third parties that provide payment processing solutions for restaurants and other merchants. Together, they are a convenient way to discover, order and receive great food and other products from local restaurants, national chains and grocery stores. As of March 31, 2022, Waitr, Bite Squad and Delivery Dudes operate in approximately 1,000 cities throughout the United States.
A Data Analyst at Waitr is responsible for delivering accurate analyses and reporting deliverables to business stakeholders throughout the company, providing certainty for critical business decisions. A Data Analyst leverages BI tools to provide data from a data warehouse, maintained by Waitr’s team of Data Engineers, as well as data from disparate sources such as internal assets and third party tools. In doing so, a Data Analyst delivers comprehensive answers to end-users’ questions about the business and industry. As a member of the Analytics team, a Data Analyst collaborates with Data Engineers and Data Scientists to create analytical solutions, investigates issues of data quality and integrity, and ultimately is a key player in making the Analytics function at Waitr a success.
Essential Functions
- Work in a collaborative, flexible team environment with agile sprint structure
- Create, modify, and maintain reporting objects for internal teams within existing BI tooling
- Very familiar with database software (Redshift, RDS, etc.) and BI tools used for self-service reporting and reporting deliverables
- SME on company KPIs and familiarity with operational data, financial data, and marketing data
- Uphold and implement best practices for reporting and data analysis
- Identify areas for improvement with regards to query performance, reporting strategy, work in-take, and stakeholder management
- Meet with internal stakeholders as needed to fulfill requests and/or gather requirements
- Very familiar with reporting data layer (ETL, data warehouse/model)
- Interface with Data Engineering to resolve data issues and consult on new data
- Interface with members of other teams or departments as needed to move projects forward
- Present issues/bugs, and findings to the team and provides recommendations/solutions for fixes
- Work with fellow Analysts to answer quick questions from business users over Slack
- De facto scrum master for data analysts in lieu of a Team Lead/Department Leadership
- Conduct and participate in virtual meetings, and successfully communicate verbally and in writing with others
- Other tasks as assigned
Required Education and Experience
- Bachelor’s Degree (BA/BS) in Mathematics, Statistics, Computer Science, Information Systems, Business, or related field
- OR equivalent from a four-year college or technical school
- OR 2-3 years of related experience and/or training
- 3-5 years of SQL (e.g. PostgreSQL, MySQL, Oracle SQL, SQL Server) experience
- 3-5 years working in BI Tools (Tableau experience preferred).
- 3-5 years of working in Microsoft Excel / Google Sheets.
- Strong quantitative and analysis skills
- Excellent communications skill at all levels of the organization
- Proven ability to self-manage, prioritize assigned work, and organize ones schedule
- Expert in developing KPIs, metric tracking, data analysis, data modeling, and forecasting
- Workflow management experience (e.g. Jira, Click-Up, Asana, Hive, etc.)
Preferred Education and Experience
- PostgreSQL/AWS RDS/AWS Redshift experience is preferred.
- Tableau experience is preferred.
Additional Information
- Sitting at a desk for long periods throughout the day
- Use of computer, monitor, and keyboard for 8 hours per workday to complete work tasks
- Work Hours: 40 hours per week, M-F, 8-5 in the candidate’s local time zone or other work arrangements as agreed upon between the candidate and department leader.
- Salary falls between $90,000-$100,000 depending on experience
- Our benefits package includes a 401k, flexible PTO, medical, dental, vision, paid paternity/maternity leave and other voluntary benefits like short term and long term disability.
- 100% remote!!
Core Competencies
Nimble: You move fast and accurately in a dynamic environment.
Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
Innovator: Generates and recognizes creative solutions in varying work situations.
Team Player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
Results-Oriented: Productively focuses time and resources on activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes attitude.
Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
AAP/EEO Statement
Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
