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Crisis Data Analyst
  • SQL
  • SAS
  • Data Analysis
  • Tableau
  • Excel
  • Database
  • SPSS
NYC Careers
Queens, NY 11101
110 days ago
The Bureau of Children, Youth & Families (CYF) is responsible for planning and monitoring much of NYC's comprehensive network of child and adolescent community mental health services. CYF relies on research and surveillance to guide its decisions around service planning, implementation and evaluation. CYF oversees a portfolio of over 100 programs and supports a family-driven, individualized and strength-based approach to care. The portfolio also contains crisis intervention programs that serve children experiencing behavioral health crises that need immediate intervention and/or short term community based crisis stabilization services. Inclusive in this effort is the oversight of NYC’s Children’s Mobile Crisis Team (CMCT) services. CMCT services aim to reduce unnecessary emergency room visits and inpatient hospitalizations, maintain children, youth and families safely in the community, reduce risk of future crises, and coordinate information sharing among clinicians, youth recipients, and involved family members. Services are delivered in a trauma-informed manner that improves mental health and wellbeing, through a health equity lens.

The Bureau is seeking to hire a Crisis Data Analyst with a background in program monitoring and evaluation, child and adolescent mental health and public health methods. The focus will be on the NYC crisis response system specific to children, adolescents and young adults. The Crisis Data Analyst will be a member of the CYF Office of Research and Evaluation (ORE) and will report to the CYF Research Director. However, the Data Analyst will work as part of a project team led by CYF’s Crisis Program Director.

The Crisis Data Analyst will manage collection, monitoring, analysis, and reporting of program-level data to inform operations, evaluation, and quality improvement (QI) of the NYC crisis program by performing the following:

¿ Create and monitor process and outcome indicators to evaluate the NYC crisis program.

¿ Utilize QI methods to assist crisis contracted providers on data collection and reporting efforts.
¿ Collaborate with the IT Department to inform adaptation of a Maven database for data collection purposes.
¿ Perform data management tasks, including data cleaning and analysis.
¿ Conduct analyses utilizing SAS and/or R software.
¿ Craft data reports customized for specific groups of internal and external stakeholders.

¿ Work closely with ORE analysts in triangulating data collected from non-program sources (e.g., Medicaid claims data, emergency department utilization data) to understand program trends within the context of larger system-wide trends specific to crisis events.

¿ Create data dashboards utilizing Tableau to track progress to inform continuous QI of programs.

¿ Develop maps using ArcGIS for the purposes of conducting spatial analyses.

¿ Maintain records and conduct analyses to support scientific publications, briefs, program reports, and presentations.

¿ Incorporate racial equity and social justice principles in all data and evaluation activities.

¿ Other duties as assigned.

Minimum Qual Requirements

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

Strong competence in data analysis and application of data to inform, drive and improve programming and policy.
¿ Ability to provide technical assistance to providers on data collection, QI, reporting requirements.
¿ Proficiency in use of data analytics and visualization software (e.g., SAS, ArcGIS, SPSS, SQL, STATA, R, Tableau) as well as Microsoft Office (Excel pivot tables).
¿ Experience in survey development and design.
¿ Knowledge of the child and adolescent mental health field, specifically as it relates to crisis events and trauma.
¿ Very strong organizational skills and ability to handle multiple priorities and work to meet deadlines.
¿ Strong writing skills and ability to effectively present data in verbal, written, and visual formats to diverse stakeholders including service providers, program leadership, and non-technical audiences.
¿ Demonstrated expertise in QI methods and in designing and implementing evaluations of public health programs.
¿ Excellent communication skills.

Additional Information


    Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
  • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

  • Proof of Education according to the education requirements of the civil service title.

  • Current Resume

  • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

  • Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

    If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


    The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

    Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:


To Apply

Apply online with a cover letter to In the Job ID search bar, enter: job ID number # 441436.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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