Sr. Machine Learning Engineer

The Data Science team at Genesys is a very diverse group who truly enjoy solving real problems with data, machine learning, and code. As a team, we work with multiple stakeholders across the organization giving us the opportunity to work on a variety of interesting challenges using a broad set of technologies and frameworks. We run experiments, implement algorithms and build data-intensive and scalable services that are used by many other components in the Genesys Cloud ecosystem.

We are looking for a Senior Machine Learning Engineer to join our team to help us build the core technology that powers our customer experience platform. Most of our time is spent understanding and analyzing customer journey data to build predictions on when and how to engage with a customer to maximize their customer experience. People who do well in this role are self-motivated engineers with a passion for building robust systems that train machine learning models and make low-latency predictions at scale.

This job will enable you to:

• Develop and deploy highly available, scalable, and fault-tolerant cloud services that use machine learning.
• Join a multidisciplinary scrum team that operates within the larger product/platform team
• Build data pipelines that use technologies like Spark and Airflow to create datasets
• Design and implement solutions across the ML Ops domain
• Collaborate with Data Scientists, other ML Engineers, and development teams to deliver innovative solutions
  

This job might be right for you if:

• You have a degree in Computer Science or related disciplines
• You focus on engineering quality and “doing things the right way”
• You enjoy working within a multidisciplinary team and can take initiative to drive projects
• You have a product mindset
• You are energized by building things that will be widely used
• You are comfortable writing code in Python/Java but enjoy learning new technologies
• You have a solid understanding of distributed systems and deployed services in AWS
• You have some experience with machine learning
  

Ticking these boxes would be great, but they are not required:

• You have hands-on experience with production systems that use machine learning
• You can tell a difference between regression and classification
• You have built a predictive model
• You have an awkward sense of humor

Our team includes people of all genders, a wide variety of nationalities, ages, and socio-economic backgrounds. Diverse teams are strong teams, and we encourage those with varied backgrounds and experiences to apply.

This role is also open to remote candidates located in Ireland.

Benefits:

• Flexible work schedules and work from home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI-DK1