Employee Services - Senior Administrator/Data Anal...

Role Summary:

The Senior Administrator/Data Analyst will take ownership of eligibility load processes to ensure all files and tasks are carried-out to agreed service levels & task deadlines.

This will involve planning and forecasting; scheduling key load activities; transforming data files to the load structure; file loading & finally running export files and reconciling each load.

There will be a requirement to liaise with many internal areas of Equiniti; ES Ops teams; CSM team & may also involve client contact.

Business Function:

Employee Services are responsible for the administration of a variety of share plans and also have a considerable number of complex overseas administration for countries all over the world. By nature, the work is varied and the goal posts continually moving which means you will never get bored working in ES. We have enjoyed a number of years of outstanding new business wins with records being broken year after year. We have seen even more household names including some big ftse 100’s coming to us for their share plan administration. We expect more year on year growth as our reputation for excellent service delivery builds in the market.

Core Duties/Responsibilities:

The successful candidate will be responsible for the following:

• Monitor personal and on team mailboxes in line with business SLA’s
• Liaise with Client Payrolls/Providers on a regular basis to resolve queries via phone/e-mail/letter
• Transformation of incoming eligibility files into the relevant system schema format.
• Ensure data loaded accurately between operating systems, key deadlines are met in line with business SLA’s and to highlight as necessary where additional support is required.
• To extract export files and reconcile load files to ensure all loaded successfully.
• Provide export files to ES teams
• To support all new business/work coming on to the team
• Ensuring that data loaded between main operating systems is accurate and timely
• Task planning to support all new business/work coming on to the team
• Awareness of the EQ Escalation policy so that issues can be escalated in an appropriate way

  Skills, Capabilities and Attributes:

  The successful candidate will demonstrate the following experience, skills and behaviours:

• Strong customer service focus
• Intermediate to Advanced excel skills – to include VLOOKUP, Pivot tables, data formatting, MS Access is not always required but useful to have.
• Excellent planning and organisation as this role requires the ability to manage multiple tasks in parallel and work to tight timeframes to achieve delivery
• Good verbal and written communication
• Enjoy problem solving and learning new things
• Self-motivated with the ability to stay focused
• High level of attention to detail and accuracy
• Highly organised – capable of managing own time and delivering to deadlines
• Confident to work independently or as a team to achieve delivery
• Commitment to a continuous improvement culture
• Aware of GDPR and DPA guidelines

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.