Data Analyst, Trust and Safety Shopping

Job description

Minimum qualifications:

  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
  • Experience in data analysis, working with databases, and/or querying (e.g., SQL, MySQL)
  • Experience in scripting or coding with Java, C/C++, Python, or JavaScript

Preferred qualifications:

  • Experience in roles related to business analysis, statistical analysis, or machine learning
  • Experience in process/project management, with the ability to navigate and influence cross-team stakeholders
  • Ability to solve large, unstructured business problems in the fraud investigations and risk management space
  • Excellent communication skills, with the ability to clearly communicate with multiple cross-regional and cross-functional stakeholders
  • Excellent analytical and problem solving skills with capability to process high amounts of data to drive business strategies and decisions

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Trust and Safety (T&S) Shopping team's mission is to deliver safe and trustworthy shopping experiences to all users. As part of this mission we have a Tool Specialist team within Shopping to work on tool process improvements to make our process scalable. The goal of the team is to automate, scale, and ensure enforcement at scale.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.


  • Ideate and manage high impact projects which increase user safety and/or improve user experience, in partnership with cross-functional stakeholders such as Engineering, Product, Legal, Policy, Sales, and other Trust and Safety teams.
  • Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
  • Identify opportunities for new signals, automation, workflow improvements, and operational efficiency gains. Drive solutions/projects to completion.
  • Interface with cross-functional Tools team and support implementing tools and automation.
  • Take part in the regular on-call coverage rotation to resolve sensitive issues and escalations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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