In Cloud + AI at Microsoft, we are developing technologies that will revolutionize how people interact with each other and their environments. The…

…Azure Machine Learning Team (AML) provides enterprise-grade machine learning service to build and deploy models faster. Our goal is to empower data scientists and ML professionals to build, train, deploy, and monitor scalable machine learning models. So that they can accelerate time to market and foster team collaboration with industry-leading MLOps—DevOps for machine learning, and innovate on a secure, trusted platform, designed for responsible AI. To bring this vision to fruition, we need an experienced user experience researcher to collaborate closely with our team of designers and user researchers to create cutting edge UX, services and tools across our machine learning offering.

OR

…Cognitive Services (CS) Team provides a comprehensive family of AI services and cognitive APIs to help developers build intelligent apps. Our goal is to bring AI within reach of every developer—without requiring machine-learning expertise—so they can embed the ability to see, hear, speak, search, understand, and accelerate decision-making into their experiences. To bring this vision to fruition, we need an experienced user experience researcher to collaborate closely with our team of designers and user researchers to create cutting edge UX, services and tools across our Speech, Vision, and Decision AI offerings.

You will be part of the Cognitive Services research & design team, collaborating closely with a team of UX, UI and CUX designers, front-end developers, and user researchers. You will work directly with AI product management and engineering teams to enable them to make decisions based on data and user perspectives.

Critical to this role will be experience utilizing a wide range of existing research methods, as well as applying relevant knowledge of cognitive science, human factors, and interaction design to solve design problems and enhance user experiences. Great oral and written communication skills are essential as you will be working closely with Designers, Engineers, Program Managers, and other Researchers to garner support for research plans and ensure action is taken on results in a highly collaborative work environment. Ability to successfully work in an agile environment and a proven record of making business impact are also crucial.

Responsibilities

• Work collaboratively across disciplines to deliver impactful user insights and build user empathy
• Design and conduct a range of qualitative and quantitative studies applicable to all product stages from conception to release.
• Effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.
• Turn research results into actionable work items that will have product impact
• Help evolve the discipline while influencing multiple product teams to make impactful, data-driven decisions

Qualifications

• Advanced degree in psychology, Human-Computer Interactions, human factors (HF engineering OR HF psychology), or industrial engineering.
• 2+ years of experience in the technology industry conducting user research.
• Proven record of having an impact on products with research activities.
• Experience with a broad range of research methodologies (usability studies, interviews, site visits, surveys, customer segmentation, card sorting, unmoderated studies, etc.).
• Ability to quickly and effectively analyze data and present findings clearly to influence product design and direction.
• Passion for learning new technologies and understanding the needs of diverse users.
• Communicate, track, and drive research insights with stakeholders to ensure positive impact on products in a fast-moving agile environment.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.