Data Analyst

• Join one of Australia's largest energy providers |Flexible working environment (WFH)
  
  

About Our Client

Our client is a leading energy provider dedicated to delivering reliable and sustainable energy solutions to communities across Australia. With a strong focus on innovation and customer service, they strive to meet the energy needs of homes and businesses efficiently and responsibly. This company is committed to driving positive change in the energy sector through technological advancement and environmental stewardship.

Job Description

Key Responsibilities:

• Ensure performance is in accordance with MDP Service Level Agreements (SLAs) and Customer Satisfaction
  
  

(CSAT)* Monitor and analyse exceptions, issues and queries impacting the compliant processing and delivery of Type

5 AMI, Type 5 MRIM, Type 7 UMS and Type 6 Basic Meter Data, often comparing complex data sets from

various sources.* Resolve the Meter Data exceptions/issues in accordance with approved processes & procedure and within

the Market SLAs timeframes.* Perform On-Demand Reads to support the delivery of data and resolution of exceptions and/or enquiries.* Process B2B enquiry within the mandatory Market SLAs (accuracy and timeliness).

• Actively collaborate to share insights, lessons learned and wins widely with others by identify technical issues,
  
  

system defects and/or trends related to Meter Data and seek to identify possible opportunities for process

improvement and efficiency.

The Successful Applicant

Skills And Experience

• Strong Problem-Solving Skills:
• IT/System Skills:
• MS Excel (Intermediate or Expert),
• MS Access extensively (and/or and other data analytic tools) in the analysis of data and problems,
  
  

and development of operational reports.

• Minimum of 2 year's experience in metering within the energy / utility industry
• Good understanding of, and experience in working with, AEMO and AMI obligations, rules,
  
  

processes, and SLAs, as applicable to all Market Roles.* Operational experience in the use of metering systems, SAP, UIQ and/or PolicyNet, EnergyIP and

Kinetiq preferred.

What's On Offer

Flexible working environment

Inner city location - Close to trains/public transport

Opportunity to grow and advance higher within the business

Contact: Michael Hammond

Quote job ref: JN-062024-6459013