System Data Engineer (focus IT operations)

About the Role

Are you passionate about bringing a data centric approach and able generate valuable wisdom for digital service owners? Are you looking forward to seeing the next steps into bringing AIOps to a large organisation?

In Service Insights, we are bringing together the data from multiple sources for a results-oriented objective to centralise and automate our operations capabilities.

Your role as a Senior Data Engineer in the Service Insights product will be to help build the analytics foundation for this new project. You will be central to the core decisions in developing the foundations of the platform. This will include collaboration with other products in order to investigate what data is available, and how it can be best leveraged.

About the Team

The mission of the new Service Insights Centre is hugely ambitions – we want to provide autonomous IT Operations capabilities (e.g. with AI) to recognize and resolve serious issues faster and with greater accuracy than humans can today. We will provide monitoring and predictive insights about how all IT services are meeting current and will meet future service level objectives (stability, availability, security etc.). We will support and enable business and technical domains to deliver the data required for our vision.

The mission of the Service Insights squad is to:

• Develop, maintain and provide a continuous (24/7) overview about the IT Health in Swiss Re (current issues, incidents, deployments, possible future issues, cyber threats etc.).

• Provide insights to quickly determine the cause of and possible resolution path for incidents.

• Predict incidents before they happen, trigger automation to resolve them and strive for autonomous operation of systems.

• Provide insights and transparency to application owners and other stakeholders on stability, impacts, pain points, where to improve etc.

• Contribute insights to all stakeholders in support of making our IT services stable and reliable and increasing transparency about outages and/or incidents.

• Provide KPIs and insights to the CTO and senior management in order to steer the technology strategy and investments etc.

• Work closely and effectively with stakeholders in units and divisions across Group Technology Service and all the business domains.

The core scope of the Product Area includes:

• Providing a continuous (24/7) overview about the IT Health (current issues, incidents, deployments, possible future issues etc), reduce time to resolve and predict issues

• Providing KPIs and insights to the CTO and senior management in order to steer the technology strategy and investments etc.

• Providing the central monitoring and logging platforms in Swiss Re.

• Proving configuration management and application portfolio management services to Swiss Re.

• Providing value to Business Units by increasing transparency about stability, reliability, outages and incidents.

About you

We are happy to meet you if you possess:

• 5+ years of working experience in data warehouse development

• Experience designing and implementing data transformations and analytical solutions on enterprise data platforms and distributed computing.

• Knowledge of public cloud, Azure preferred

• Experience in consuming or exposing data via Rest API

• Experience in streaming big data or alternative platforms

• Knowledge of Hadoop / Spark / Apache Druid

• Processing Time Series Data e.g. InfluxDB / Elastic / Prometheus

• Proven track record of understanding and transforming customer requirements into a best-fit design and architecture

• Experience with Scrum/Agile development methodologies

• Interest or experience in AI Ops, and its implementation

Interested in this new challenge? We are looking forward to your application!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Swiss Re offers modern work models and attractive work places that allow all employees to adapt to changing work preferences and life phases.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.