Staff Data Engineer

Job description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for a Rock Star with a winning track record in Big Data, Data Warehousing, Visualization and Data Web Services. The Staff Data Engineer will be a core technical contributor to the team with deep expertise in manipulating and structuring large, complex datasets that feed central data warehouses. S/he will be responsible for helping stand up and maintaining daily data transfer jobs, database structures, identifying data integrity issues, and developing documentation on data assets. The Staff Data Engineer will also work closely with ServiceNow data analysts and data scientists to help prep data for models and dashboards.

The ideal candidate should have a background in Engineering, Statistics, Mathematics, Computer Science, equivalent quantitative field or related practical experience with an obsession on data quality. S/he should have an outstanding ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. Extensive understanding to the needs of data visualization is a must for this role. S/he should also be able to effectively handle ad hoc requests and multitask with ease and little guidance.

Examples Of Day-to-Day Responsibilities

  • Enforcing company data policies and procedures to ensure data quality and reduce discrepancies
  • Securing approvals for data access based on business needs
  • Developing scalable automated ETL jobs and maintain them
  • Identify any data integrity issues and deep dive to find root cause
  • Develop and manage Python and API calls to stand up master data sets and merge datasets across disparate systems
  • Training analysts and data scientists alike on available data sources
  • Ensuring very large databases and compute clusters operate optimally
  • Implementing and maintaining database structures and governance
  • Developing / maintaining documentation on databases and production tables
  • Collaborating across the company’s multiple data teams to meet analytics deliverables

  • Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience.
  • 7+ years of experience in consulting, business intelligence, analytics, or an equivalent analyst position with advanced experience in SQL and an additional object-oriented programming language (e.g., Python, Java, JavaScript, Spark, Kafka)
  • Effective problem solving and analytical skills. Ability to manage multiple projects and report simultaneously across different stakeholders
  • Proven track record for developing/maintaining performance optimized data models for production analytics
  • Structured thinking with ability to easily break down ambiguous problems and propose impactful data modeling designs
  • Passion for analyzing large and complex data sets and converting them into the information which drive business decisions
  • Attention to detail, organization and effective verbal/written communication skills
  • Experience in big data instances: Cloudera, Azure, Snowflake, and the like.
  • Proven track record in rolling out self-service analytics solutions (e.g. Tableau Server Ask Data, etc)
  • Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
  • Must be able to work in fast paced environment and be able to adapt to changing requirements.
  • Understanding of technology development projects and the full technology development lifecycle

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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