Operations Data Analyst

2ULaundry and LaundroLab are on a mission to create time for the world to focus on the things that matter most - and that probably isn't laundry! We're a rapidly growing startup that is rewriting the rules around this time-consuming task by building two complementary brands. With our convenient pick-up and drop-off service and modern, inviting laundromats, we provide people with an effortless and convenient solution to laundry and dry cleaning to give them back time because as we all know, time is valuable.

We are looking for an Operations Analyst to lead all aspects of query, data dashboarding and insights for the Laundrolab and 2ULaundry Operations businesses. This includes utilization of the data warehouse to gather actionable and reviewable information as well as improve consumption of the current data available. This role will succeed in improving the business through partnerships with our Operations leaders, Product and other businesses to assist in prioritizing and developing actions and iteration on behalf of the business and franchisees. The Operations Analyst will lean into efficiency, quality, margin and revenue equally; ultimately driving speed and quality into or expansion of markets throughout the United States.

As the Operations Analyst, you will lead discovery within different areas of the business while prioritizing the disruption of the laundry care industry in effort to establish the nation's best, most reliable clothing care company.

We are looking for an Operations Data Analyst who has a strong background in operations, logistics, and P&L analysis. In this role, you will be responsible for crafting the query, and analysis of available data to identify trends, patterns, and insights that will support business decisions.

This role directly reports to our Central Operations Director.

What are the day-to-day responsibilities of the Operations Analyst role?

• Collect, clean, and organize large datasets from various sources
• Utilization of Metbase, Python, R, SQL are necessary
• Analyze data to identify trends, patterns, and insights
• Develop and maintain reports, dashboards, and visualizations to communicate findings to stakeholders
• Conduct ad-hoc analysis and present findings to management and Executive Leadership
• Collaborate with cross-functional teams to support business decisions
• Conduct data quality checks and ensure data accuracy and consistency
• Stay up-to-date with industry trends and best practices in data analysis
  

Who is the ideal Ops Analyst?

• Brain Power: Ability to ramp up quickly, learn the ins-and-outs of the LaundroLab and 2U brands while identifying trends and opportunities.
• Analytical Superpower: Ability to break down data and trends in effort to drive review and proactive decisions
• Strategic Vision: Willingness to help team members with their questions and utilize data based strategies to decision actions for growth, efficiency, or quality
• Self Sufficient: Ability to take direction or existing plans and run with the execution
• Consistent: Follow up and follow through matter, especially to our Store Owners
• Collaborative: Ability to work with stakeholders from across the company to run marketing campaigns that are moving the company forward
• Flexible: Ability to shift gears or campaigns as needs change
• Passionate: Desire to see immediate impact on marketing activities and impact the success of franchise-owned LaundroLabs
  

What are the requirements for the Ops Analyst role?

• Bachelor's Degree or equivalent experience in a technical field
• 2 years in a data analytics role
• Experience with SQL (required), Python, R, Metabase
• Proven track record of successfully influencing outcomes through data based decision making
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Have thorough knowledge of and the ability to be committed to the culture and values of the company with a high level of Ownership mentality
  

What are the perks of being the Operations Analyst?

• Ability to get in on the ground floor and have a significant impact at one of Charlotte's fastest growing franchise companies
• Opportunities to grow in the marketing field
• Direct and regular access to thought leaders in the startup, franchising, and laundry industries
• Benefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance Program
• Unlimited PTO policy that our employees actually use!
• Working with a supportive, driven team working to build our startup into a nationally recognized brand
• Free laundry!
  

2ULaundry and LaundroLab are equal opportunity employers. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.