Roles available as a FTC & Perm

At ANZ, our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Data Analyst to join our Responsible Banking Tribe

Data Analysts deeply understand the power of data to generate quality customer insight, manage information and identify trends to accelerate sound business decisions. Within the Responsible Banking Tribe , you will apply your strong data and technical skills to source and interrogate data to ultimately remediate our customers when we have got it wrong.

Your skillset will enable you to source and interrogate data, working with a focus on the future, with an active understanding of industry trends to ensure capability development is aligned. You will influence strategic direction by translating insights into practical business recommendations, communicating team objectives and presenting data in digestible, logical and compelling ways

What a typical day might look like

• Source and validate data from a variety of sources (Oracle, Teradata, Big Data platforms [Hadoop], enterprise data assets, core mainframe systems) to combine, synthesise and analyse to generate insights
• Define and conduct tests to validate that data is fit for purpose and that remediation calculations are correct and accurate
• Leverage your knowledge on business process, ANZ product and data to identify the accounts and calculate the refund owed to customers when we have got it wrong
• Perform data analysis in order to support individual missions of Squads
• Generate, monitor, present and analyse relevant customer insights, costs, benefits, and risks for customers, clients and cohort products; this could include business casing, what if scenarios and opportunity sizing & assessments
• Support key data platform and/or data scheduling jobs to support insights delivery to key audiences (e.g. frontline, other tribes)
• Contribute to the prevention of re-remediation by documenting and communicating insights into what causes customer remediation’s
• Mature the Data Chapter in Responsible Banking by educating and coaching peers on data analyst techniques and principles
  

What will likely be in your toolkit?

• A healthy balance of ANZ Product (primarily Loans and/or Cards, but not limited to these) and business process knowledge combined with solid technical data-mining abilities
• ‘Power-user’ level to consume data in Hadoop/Big Data technologies, Oracle and Teradata
• Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation (e.g. PL/SQL, PySpark, Hive, Impala and other scripting tools)
• Able to define, plan and execute testing of data
• Proven ability to work with large data sets (10’s of TB)
• Ability to effectively communicate and present to all stakeholders (translate technical into non-technical and vice-versa)
• Analytical and inquisitive mindset to continuously improve the level of insight surfaced
• Strong ability to perform statistical and forensic analysis
• Strong ability to translate data insights into practical business recommendations
• Strong coaching & mentoring skills
• Moderate data visualisation skills
  

You’re not expected to have 100% of these skills. At ANZ a growth m indset is at the heart of our culture and we actively encourage people to try new things. So if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.

We’re reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human centred solutions are helping us get there. We’re responding faster to changing customer requirements, focusing on the things that matter and helping people achieve incredible things – be it buying their home, building a business or saving for things big or small.

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We encourage you to talk to us about your need for flexibility and any adjustments you may require to our recruitment process or the role itself.

We’ll also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong.

Interested in joining us? Click Apply now or visit www.anz.com/carerrs to find out more or view other opportunities.

Reference number AUS116721