Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Avaya IT End User Services (Help Desk) is undergoing digital transformation and is moving from their current on premises applications to the ‘Cloud’. Applications include Cognigy, CCaaS/CPaaS for voice and chat.
The selected associate will be part of a team responsible for continual IT end user experience service improvements in all IT supported channels (Voice, Web Ticketing, Chat and our Digital Agent Bot). This associate must have excellent data analytic skills, critical thinking skills and the ability to translate IT centric jargon into questions/answers End Users will understand, while still collecting valid information for IT to solve the issues/requests.
SKILLS & COMPETENCIES
Bachelor's degree or equivalent level of experience in the requirements of this position’s requirements.
Preferred Professional certifications: ITIL, SQL, Excel, DBA.