Workforce Data Analyst (Remote)

Company:
Location: Tampa, FL 33609

*** Mention DataYoshi when applying ***

Overview:
The Workforce Data Analyst will be responsible for providing daily, weekly and monthly insights into the performance and productivity of the national sales organization, including staffing, scheduling, and productivity analyses. A successful candidate will own sales demand planning, staffing targets, analysis of recruiting funnels and daily coverage, and ongoing schedule bids (through optimization models) for 500+ employees in virtual sales. This role is responsible for delivering accurate, timely, and efficient data analyses, reporting and visualization of performance used to make critical business decisions.
Responsibilities:
  • Complete data modeling and analysis projects supporting national sales and virtual call center operations including staffing, scheduling, compensation analysis and overall organizational design
  • Execute & improve on the performance-based schedule bid process based on customer demand models
  • Set daily resource targets in alignment with revenue plans, and track adherence to identify gaps & risk
  • Track headcount resources to plan (payroll, on leave, in production) including recruiting reporting
  • Provide regular & ad hoc workforce analytics including turnover, productivity, schedule adherence and more
Qualifications:


Education/Training:

  • Bachelor’s degree or 4+ years professional experience required; MBA preferred.

Experience:
  • Minimum of 2 years’ experience performing quantitative workforce management analytics
  • Proven business acumen in a multi-door environment, call centers, or a national sales model (all is best)

Technical or Administrative Knowledge:
  • Advanced skills in Microsoft Excel, including data viz, pivots, data connections, analysis tools, solver, etc.
  • Intermediate to advanced SQL skills, including creating tables and views, using CTEs, temp tables and more

Special Skills and Abilities and/or:
  • Strong analytical skills with the ability to collect, organize, analyze, interpret and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to clearly and concisely present analysis and recommend specific action(s) to be taken
  • Ability to manage multiple priorities with strict deadlines and time constraints
  • Strong ability to multi-task, use personal judgment, utilize strong decision making and follow-up skills.
  • Ability to work across boundaries and collaborate with other departments for results

*** Mention DataYoshi when applying ***

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