Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
We're looking for a Global Outsourcing Data Analyst to support Community Operations in growing and evolving our offshore operation. You'll be responsible for reporting and sharing insights that tell a broader story about the evolution of our offshore operations. You will also be tasked with building and maintaining dashboards that track and measure success in one of the key pillars supporting our growth and globalization for Community Operations.
In this role you will help us ensure we have strong reporting, monitoring and consistency amongst our key KPI's that drive our offshore operations. You will be the analytical support that the team needs to ensure that we're successfully outsourcing workflows that make the user experience better overall. Our goal is to make our outsourcing operation as efficient, cost effective and high quality as possible by making data driven decisions.
What you'll do:
Partner with cross functional team leads to establish consistent KPI's and metrics to measure the success of our offshore operation and workflows
Create dashboards that track, monitor and potentially alert teams on key KPI's
Perform deep dive analysis as needed to help our offshore provider learn more about their performance
Work directly with our offshore outsourcing supplier team on requests to improve data reporting and any questions to innovate and improve the way we measure performance
Participate in or lead a project to measure the effectiveness and ROI of the outsourcing operation we're managing
What we're looking for:
Experience using quantitative analysis to identify trends and improve business decisions
Demonstrated experience extracting, manipulating, and analyzing complex data using SQL and Python
Knowledge of business intelligence tools like Tableau
Creativity in developing new processes, analyses, and recommendations