Role purpose
The key purpose of an application support specialist is to
Ensuring applications are up and running (Systems availability).
Ensuring the delivery of files/data and reporting systems (Service availability). Implementation of releases across applications in our environment (IT/IS rollouts).
Ensuring secure connectivity between DataStage and source systems, internal and external
Onboarding new application users' account on to relevant Cyber security systems
Monitor Datastage Application and Database Vulnerabilities.
Ensure complete transferring of Source data (Service management).
Performing standby duties across applications.
Your Responsibilities Will Include
Performing Month-end BAU processes and ensuring SOX compliance as Datastage is part of SOX Business process controls.
Problem Analysis and Problem Solving, Provide root cause analysis as per ITIL
Implement automation of mundane processes.
Develops Data access queries or jobs using Datastage Design tool or SQL Queries to run in production on regular basis and assist end users with the development of complex ad-hoc queries and analysis
Conducting root-cause analysis and resolution activities, and associated documentation for the individual tasks, as assigned by the Vodacom Technical Lead.
Continuous Service availability Service Transition management Provide application 2nd level service
Secure IT platforms / regular patch management, maintain platform integrity
Application User administration and management Execute IT security controls
Monitor and Intercept services alerts Effective incident management
Ensure the accuracy of call information when a call is logged
Get additional information needed for resolution of a call when required Respond to all logged calls based on the assigned priority
Update the individual calls on the service desk tool with any new or additional Information
Communicate with end users on call status through to resolution as appropriate
Track, monitor, document, control and manage all calls through to resolution and/or closure. Identify areas for Continuous Improvement and deliver one key initiatives per month as part of our division deliverables
Effective and accurate Daily monitoring
Security and vulnerability scanning and remediation through patching
Datastage is part of SOX Business process controls.
The ideal candidate for this role will have
Technical / Professional Qualifications:
Matric Essential
2-3 years' Work experience support IT Certifications / Advantageous Diploma /3yrs Degree
A total of at least 2 — 3 years relevant work experience of which at least two or more years is in supporting the successful delivery in Application Support
Experience working with operating systems, databases
Experience in the use of analytics — log file analysis and troubleshooting Experience managing senior stakeholders
Professional experience and knowledge of the telecommunications industry strongly preferred Experience with Automation desirable
Core competencies, knowledge, and experience:
Strong UNIX/Linux skillset Strong SQL Skillet
ETL knowledge
Closing date for Applications:
02 October 2023
The base location for this role is,
Vodacom Campus, Midrand.
The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
