Job description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Responsibilities
Collaborate with product and business teams to understand all aspects of the problem
Define the right target metrics that best represent the end-user value
Apply knowledge of ML, statistics, and advanced mathematics to conceptualize, experiment and design an intelligent system
Work with engineers to build the system end-to-end including Big Data pipelines and ensure the serving system is scalable and highly performant.
Qualifications
3+ years of relevant experience.
A Bachelor’s degree or a higher degree in Computer Science, Statistics, Mathematics or a related field.
Strong problem-solving and programming skills with a deep understanding of data structures and algorithms.
Solid understanding of mathematical underpinnings behind Machine Learning algorithms and proficiency in probability, statistics, linear algebra, calculus, and optimization.
Experience with NLP, Distributed Systems, large scale computing, Big Data technologies like Hadoop and Spark are plus.
