Data Analyst

We are seeking a Data Analyst for a 12+ month contract for a client in Laurel, MD.

Responsibilities:

• Conduct data analysis to assist the Call Center and Workforce teams with forecasting and monitoring daily activities in the call center
• Compiles, formats, prepares and edits workforce related reports
• Create data analysis models
• Review and collaborate with the Workforce Planner/Scheduler regarding schedule adherence analysis.
• Identify and interpret patterns and trends, assess data quality and eliminate irrelevant data.
• Communicate the results of analysis as a comprehensive report to decision makers and others affected by the results.

Qualifications:

• Demonstrated proficiency with Microsoft Office software particularly Excel
• Must have at least 2 years’ experience working as an analyst in a fast paced/high volume contact center environment
• Must have experience working with forecasts, with ability to translate data into reports to assist in optimizing the existing workforce based on call volumes
• Must be able to work onsite and remotely.

$17-$20/hour

Candidates must be a U.S. Citizen or Green Card Holder.

If qualified, interested, and available (or know of somebody who is), please send an updated resume and pay requirements for immediate consideration to [email protected]

Bonnie Kutin
Recruiter
Comcentric Inc.
[email protected]
(805) 208-2137 direct