Prospective candidates would benefit from applying to this job and becoming a part of the employer's team. As a remote customer service representative, employees will have the opportunity for long-term career success, where hard work is rewarded, and the potential for growth is limitless.
Job Responsibilities
- Deliver exceptional customer service experience
- Answer customer calls and online chat inquiries
- Assist customers with creating accounts and resetting passwords
- Verify eligibility for coverages and review healthcare options
- Find creative solutions to any consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Demonstrate corporate values on a consistent basis
- Adhere to regulated guidelines for communications via all channels
- Input customer information into a database
- Complete various administrative duties as assigned
Job Requirements
- Must have own equipment for training
- Availability to work shifts ranging from Monday to Saturday, 8am-7pm EST
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Additional Information
Please Note: Scammers are posing as the employer. They will never contact you via Gmail, Telegram, or WhatsApp and will never solicit money from you. The employer is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email
[email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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