CRM Analytics / Data Engineer

Job Description

Join our Commercial Customer Experience team in Gdansk and be responsible for developing our customer care platform central to delivering our quality promises to customers. You will make sure that our commercial organisation is empowered with data driven insights on their processes. You will be working on an exciting product roadmap and will be a key part in shaping our CRM product portfolio.

Responsibilities

• Work with stakeholders to gather and analyse business requirements for reporting and analytics
• Design Salesforce CRM Analytics applications to provide actionable insights and KPI monitoring
• Integrate Salesforce CRM Analytics with external data sources
• Implement ETL processes to consolidate data from various sources
• Design and develop transformations using data flows / recipes, generate reporting datasets and lenses
• Develop and maintain data models to support ongoing business intelligence and analytics needs
• Design data architecture that ensures efficient and secure data flow with integrated systems
• Perform technical review of requirements, analyse source data and provide analysis
• Optimise data model and application performance to ensure optimal user experience and responsiveness
• Optimise performance and scalability of Salesforce CRM Analytics solutions, ensuring efficient data processing, storage, and visualisation
• Collaborate, coordinate, communicate and engage with the different product teams in the CRM domain and other integrated products
  
  
  

Qualifications

• University degree in Information Systems, Computer Science, Operations Research, Engineering, Mathematics, or other related disciplines
• Minimum 4 years of professional experience with data modeling and ETL processes
• Strong understanding of data modeling and ETL processes, tool integrity
• Strong analytical and problem-solving skills with the ability to translate complex business needs into technical requirements
• Proficiency in SQL - expertise in writing complex queries
• Familiarity with SAQL - building basic queries and modifying more complex ones
• Adaptability to evolving technologies and business needs
• Good communication skills in both written and spoken English to collaborate effectively with cross-functional teams and stakeholders
  
  
  

Nice to have:

• Experience with Snowflake is a plus
• Experience with Salesforce CRM Sales/Service cloud configuration, customisation, and integration is a plus
  
  
  

About Us

With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

About The Team

Knowledge Center in Gdansk

One of the goals of Hapag-Lloyd strategy, is to become more agile in the way we work and to create an environment in which we can make faster and innovative decisions. Knowledge Center in Gdansk enables the further accelerated growth, especially in the area of developing innovative digital solutions, agility and business centricity. To learn more, please check our website - https://knowledgecenter.pl/

We offer:

• Private medical care (Saltus)
• Gym card (Multisport)
• Attractive annual bonus up to 22,5%! (depending on company performance results)
• Group life insurance and employee capital plan (PPK)
• Cafeteria benefit system (cinema tickets, vouchers etc.)
• Focus on healthy lifestyle (fruit days, bike competitions, football trainings)
• Charity and volunteer initiatives
• Modern and well-connected office (Alchemia complex in Gdańsk Oliwa)
• Relocation support (financial support, covering immigration process for non-Polish citizens)
• Internal learning management system
• Development budget (sharing the costs of certifications and conferences/ IT events)
• Flexible working hours and home office possibility (hybrid work model)