CRM Associate Data Specialist (Data Engineer)

NOTE: This position is grant funded for two years with the possibility for renewal, however renewals are contingent on the availability of grant funds.

VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)

At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Specific Department Responsibilities:

Working both independently and as a member of the enterprise CRM Data Integrity Service Center, participate in all aspects of data audit, reconciliation, analysis, and entry/processing related to the vended applications included in the Indiana University Salesforce CRM platform. The CRM Associate Data Specialist position will review university source integrated data to identify potential duplicate records, conduct research on external organizations, and reconcile duplicate records through merging of both primary entity and ancillary relationship data.

• Completes research and analysis of external organization business structures to determine and establish record hierarchies based on established university standards.
• Responds to user requests to establish new organization records following all established process guidelines and parameters. Use of this data makes possible the collaborations, partnerships, and communications to all external organizations that engage with Indiana University to include corporations, foundations, not-for-profits, government agencies, and other institutions of higher education.
• Responds to user requests for related analytic reports based on submitted criteria for the purpose of data driven decisions that impact and guide university business practices.
• Assists with the development and data verification of executive summary reports that include select aggregated data related to external organizations and points of contact.
• Provides assistance to Service Center Lead with daily oversight of hourly employees and serves as knowledge resource in guiding data management decisions of Center resources.

General Responsibilities:

• Performs data management tasks, including data modeling, conversion, de-duplication, migration, and identification and repair of data quality issues.
• Designs, develops, and implements custom data systems and reconciliation tools, processes, rules, solutions etc. to validate data, match/merge, and upload batch lists.
• Creates and tunes stored procedures and queries for data management and extraction.
• Assists in designing and building out technical software mechanisms to accommodate multiple integrations accurately based on complex rules and custom solutions.
• Adheres to established documentation standards and maintains security by ensuring that security standards and protocols are recognized and followed.
• Troubleshoots, analyzes problems, and finds resolutions for data related issues; performs scripting and modifications of application and products for corrective action.
• Stays up-to-date with data engineering best practices and approaches; stays abreast of latest security threats and risks to proactively address potential exposures.

EDUCATION

Required

• Bachelor's degree.

Preferred

• Degree in computer science, information science, business systems or a related field.

WORK EXPERIENCE

Required

• Some data management, engineering, or related experience.

Preferred

• Experience in the areas of customer support, application support, or documentation.

Combinations of related education and experience may be considered.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

Preferred

• Seeks to acquire knowledge in area of specialty.
• Excellent problem solving skills.
• Demonstrated customer service skills.
• Excellent attention to details.
• Ability to simultaneously handle multiple priorities.
• Performs work independently with minimal supervision.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: Data Analysis & Engineering

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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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