Imperial Brands PLC

Employee Experience Data Scientist

Job description

About Us:

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role:

The Employee Experience Data Scientist will be responsible for supporting the effective delivery of our global employee experience and listening strategy, approach and measurement framework that is aligned to enable our business strategy, culture and values at Imperial Brands.

This role will understand and use Imperial Brand’s employee experience survey data, alongside other data sources and use varied data analytics and science techniques to derive robust and meaningful insights to support the business. The role will report to the Global Head of Employee Experience as part of the global Organisation Effectiveness CoE.

This is an exciting opportunity for an experienced individual to join a leading global organisation going through a significant period of transformation.

Principal Accountabilities:

  • Understand and translate employee experience survey results and other People & Organisation data points, with a strong ability to draw hypotheses that can be evaluated further with advanced analytics techniques, data science modelling tools and other predictive analytics applications (through the Qualtrics platform or other tools available) to better shape insights for key stakeholders across Imperial Brands
  • Highlight opportunities and hypotheses using applications of data science to provide structured analysis as part of the employee experience and listening strategy
  • Construct data and analytics outputs and translate complex metrics into data-driven and meaningful insights that can inform our employee experience and listening strategy initiatives for the business
  • Work hand in hand with our Qualtrics platform partner, our internal global IT / digital partners as well as our P&C Workforce & Analytics team to run and maintain an integrated employee experience platform with data and insights
  • Create and deliver effective employee experience data visualization tools or dashboards to enable their use and application with P&C leaders as well as the business
  • Support with employee experience data and analytics capability building for the effective use of employee experience insights with P&C and the business
  • Bring continuous thought leadership and maintain external best practice, external benchmarks, and continuous improvement for the Global OE CoE and our employee experience and listening strategy

Key Relationships:

Internal (excluding direct team and manager)

  • Global P&C Leadership Team & Cluster P&C Directors
  • P&C Workforce Insights & Analytics Team
  • Global IT


  • External consultants and vendors (Qualtrics)

Education, Qualifications, Skills and Experience:


  • Degree / Masters or equivalent experience in a numerical discipline: Computer Science, Physics, Mathematics, Statistics, Engineering, Economics or another related field
  • Experience in People, Customer/Consumer or other Function data and insights teams in complex, global organisations and/or consulting
  • Advanced use of Qualtrics (or industry competitor) to design and delivery employee experience surveys and collect data to conduct analysis
  • Exceptional analytical, quantitative, problem-solving and critical thinking skills
  • Experience in applied statistics: estimation, hypothesis testing, regression, etc.
  • Experience in the delivery of data science projects / statistical analytics tools and programming languages (for example Python, R, SQL, VBA, etc)
  • Ability to deploy a consultative approach in identifying and understanding areas for improvement, while only accommodating external suggestions if useful, and aligned to the overall business strategy and priorities
  • High-level proficiency in problem-solving, critical thinking and analysing complex situations


  • Experience of fast paced, consumer products or similar product-led industries desirable
  • Big 4 / strategy house consulting experience preferable
  • Advanced use of Microsoft Power BI or other visualizations tools (Tableau, QlickView…)
  • Data warehouse design
  • Workday experience is a plus

What we offer:

Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays) and hybrid work.

Next steps:

Interested applicants should apply with their CV highlighting their suitability for the role.

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