Data Scientist

Job description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Job Summary (Primary purpose of this Role):

Manulife’s bold ambition is to become a digital, customer leader. As part of this ambition, we have made a significant investment in Advanced Analytics and AI capabilities.

The goal of the Canadian Advanced Analytics & AI team is to research, build, and deliver cutting edge capabilities to better know our customer, understand their financial and health needs and objectives, and create personalized experiences.

As a Data Scientist, you will play a key role in achieving this ambitious mission. The successful candidate will work with vast amounts of data including call center, NPS, web, behavioral data and many others to build models and analysis to improve the end-to-end customer experience. This is a Canadian role with an opportunity to work in insurance, banking, marketing, group benefits, strategy and related areas.


  • Consult with internal business leaders and bring analytics driven insights to solve business challenges

  • Develop and implement analytics enabled solutions to improve customer experience, drive customer engagement, and increase customer value.

  • Work with Customer Experience, Human Center Design, Operations and IT teams to bring your ideas to production and bring real change in customer experience

  • Review and analyze existing processes to identify customer opportunities. Work with large amounts of call center, web and other data sources to build holistic view of customer journey

  • Provide thought leadership including researching new analytics methodologies, tools, and data

  • Innovate and find creative ways to source customer data to support modeling efforts, utilizing structured and unstructured data using Big Data technologies and NLP

  • Enable those who are not professional data analysts to effectively interpret data through effective communication of results

  • Calculate model impact/return on investment and communicate value analysis to partners

  • Peer review other Data Scientists’ work and participate in model and code reviews


  • An advanced degree such as a Masters or PhD in a quantitative discipline

  • Minimum of 5 years of experience specifically in statistical/data analysis and data mining, predictive modeling, machine learning, optimization

  • Previous experience in Data Science preferably from financial, retail or tech industry

  • Previous experience in NLP techniques

  • Advanced experience in SQL and Python

  • Practical experience with big data processing frameworks and techniques such as Azure, Hortonworks, Spark, Hive, PCF

  • Well versed in software development methodologies, testing, release management, and maintenance.

  • Excellent communication, influencing, consulting and conflict management skills

  • Adaptable and open to change with strong collaboration and presentation skills

  • Proven project management and planning skills

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

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