Operations Data Analyst, Senior

Location: San Francisco, CA 94102

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Job Location : San Francisco

Department Overview
The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, system protection engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary
PG&E is seeking an experienced business professional to be a member of the Electric Incident Investigations (EII) Team as an Investigation Specialist. The EII team is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs to determine the cause and any corrective or preventive measures to mitigate reoccurrence, investigating ignition incidents, and leading/staffing the Intelligence & Investigations section of the Emergency Operations Center (EOC) for Public Safety Power Shutoff (PSPS) events.
This role will have a high level of visibility with PG&E leadership and will support one or many aspects of EII’s scope. A strong applicant will have sound technical writing capabilities, as well as be organized, motivated, inquisitive, a consensus builder, and seeks to understand the “bigger picture”.
Location of this position is flexible and will require occasional travel to other areas around PG&E’s service territory.

  • Prepare and submit incident reports to the CPUC and to PG&E Electric Operations leadership, draft/edit data requests and may draft/edit incident reports.
  • Draft detailed, technical causal analysis reports on electric incidents.
  • Manage investigations and analysis projects with limited supervision from initial request to presenting findings and responding to data requests, ensuring timely completion.
  • Work with the leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop and maintain departmental roles and responsibilities. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit, Electric Asset Strategy, Applied Technology Services (ATS), Claims, Electric Standards, the Wildfire Safety Operations Center, Inspections and Electric Maintenance and Construction.
  • Consistently works with Electric Operations partner organizations including inside counsel, law claims, external counsel, and other key stakeholders.
  • Extracts and analyzes data from various PG&E systems, aggregating and synthesizing to formulate findings and recommendations.
  • Support Electric Incident Reporting, Emergency Operations Center, and/or Regional Emergency Center activations. May include documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.
  • Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
  • Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Director level.
  • Ensures communication is tailored to the audience, including ensuring technical reports and data requests for regulators are at the appropriate level of detail.
  • Present and review with stakeholders up to Senior Manager, gaining acceptance, concurrence or approval, where required.
BA/BS in Engineering, Business, Science or job-related discipline or equivalent work experience.
5 years of job-related experience in Investigations, Technical Writing, Regulatory Case Management, Analysis/Trending/Metrics, Reporting/Governance, Project/Program Management, Engineering, Construction or working in an analytical/regulatory/legal environment and/or related education.
Travel to other facilities for meetings and site visits about 10% to 20% of time.

7+ years of job-related experience
2+ years of job-related experience in utility incident investigations
Ability to make sense of complex, high quantity, and sometimes contradictory information and translate to actionable key takeaways and visualizations (e.g., Tableau dashboard), iterating to meet customer needs
Experience collecting and reviewing data (e.g., searching for anomalies/data gaps/inconsistencies), utilizing repeatable processes and adding controls when possible to increase data integrity
Excellent written (technical report writing, email, presentations, dashboards/summaries of key takeaways) and oral (phone and in-person) communication skills, including technical writing and presentations
Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks
Ability to work independently and collaborate, removing obstacles or escalating to get work done
Ability to plan and prioritize work to meet commitments aligned with organizational goals
Prior experience with project/program management, managing large volumes of work concurrently
Ability to collaborate and influence in matrixed environments, including outside areas of expertise
Experience working in an Emergency Operations Center (EOC) or similar environment at a utility, communicating directly with field offices and/or field employees
Understanding of investigation concepts, methods and techniques
Prior experience working closely with legal/regulatory/field operations teams to meet shared objectives
Prior experience working as a liaison between groups (e.g., between operations and legal/regulatory) in a customer/client-centric organization
Knowledge of the utility business and corresponding line of business-related functional areas
Knowledge of engineering/construction/operations at a utility, including processes and procedures
Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level
Experience with new organizations or rolling out new processes, including change leadership and adoption metrics

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