Manulife

Machine Learning Engineer

Job description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Manulife Financial Corporation, a leading international financial services group offering insurance and wealth management solutions in the US, Canada, Europe, and Asia

We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transformation is hugely exciting and offers talented, ambitious people an amazing opportunity to build a career. If that sounds like you, then we want to hear from you.

We are looking for a Data Science Engineer to join our Advanced Customer Analytics team. Your job will be to support initiatives that improve client experience and outcomes. Your primary responsibility will be researching and developing a global customer analytics record that will be used to identify insights and develop targeted, digital interventions.

Who We Are

Manulife’s Advanced Customer Analytics team works across our global insurance and wealth management businesses to accelerate the use of Advanced Analytics & AI in understanding the voice of the customer – both what they say and how they interact with us. With an eye towards creating personalized products and digital service experiences we will play a key role in the organizations commitment to be a digital, customer leader.

What You Will Do

You will be at the center of where Advanced Analytics meets customer experience. As part of a team dedicated to Advanced Customer Analytics, you will help enable predictive servicing solutions, use Natural Language Processing techniques to understand the voice of the customer, experiment with journey analytics to resolve pain points in our online experiences. You will support the research and development of a global customer analytics record - the foundation for all other work.


The Role Will Be Directly Responsible For

  • Supporting the creation of a global customer analytics record encompassing all elements of meaningful customer data, curated for Advanced Analytics & AI use cases

  • Identifying and investigate data for ingestion across all customer (and key B2B intermediary) experiences including sales, marketing, operations, web, mobile, call centers, and more.

  • Coordinating with global advanced analytics teams, business stakeholders, and technology teams to facilitate last mile delivery of reusable capabilities that can be easily deployed into new markets

  • Developing creative ways to source customer data to support modeling efforts, utilizing structured and unstructured data using Big Data technologies

  • Providing thought leadership influences how data insights are delivered to the client throughout Manulife

Typical Qualifications

  • Bachelor’s Degree with 3+ year’s experience, or Master’s with any of the following fields: Computer Science, Data Science, Applied Math, Engineering, Operation Research, Statistics, or other related quantitative fields.

Professional Experience may include

  • Understanding of modern data architecture, data science engineering, data modeling, data quality and manipulation of structured and unstructured data sources using state-of-the-art cloud computing technologies (Azure)

  • Experience delivering analytics & machine learning products, with a deep understanding of agile product delivery in an enterprise environment

  • Some familiarity with Big Data processing and building Data APIs. Experience with automated data quality frameworks is a plus.

  • Entrepreneurial spirit and commitment to creating rigorous, high-quality insights from data, at scale.

  • Excellent communication skills and ability to engage the enterprise across multiple specializations with analytically backed compelling stories

  • Prior experience with insurance or financial services is not required

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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